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Grubhub · 2 days ago

Staff Product Manager (Merchant Operations)

NYC Metro Area

Full-time

Hybrid

Senior Level, Lead/Staff

$194K/yr - $203K/yr

7+ years exp

Grubhub is an industry leader in online food ordering, dedicated to supporting restaurants across the country. They are seeking a technical, customer-focused Staff Product Manager to drive product strategy and execution for Merchant operations, enhancing the experience for Grubhub merchants.

E-CommerceFood and BeverageFood DeliveryMarketplace

No H1B

Responsibilities

Craft and define the vision, strategy and plan for your areas of Merchant Product with product leads and the engineering team

Be an expert on the customer, conducting market research, competitive analysis and customer interviews, in partnership with UX, UXR and Analytics, to inform your product strategy

Leverage data and analytics to inform your product decisions, and use your strong data foundations to inform the direction of the roadmap

Evangelize your product direction by socializing roadmaps with key business stakeholders, creating forums for feedback, working with executive leadership to gather input and build alignment, and working with engineering, design and other teams to champion key projects

Lead projects through the definitional stages, working to ensure that we're working to solve the right problem and have clearly articulated problem statements and goals identified

Partner with Engineering, Design and stakeholders to make sure the proposed solution solves the defined problem and goals

Act as an owner, ultimately accountable for the execution of the project, working cross-functionally to unblock, pivot, and deliver results

Play a lead role in defining Go To Market strategy to ensure we achieve the desired goals

Actively manage key stakeholders, including Directors & VPs

Ability to read the room and refine content / approach to best serve the audience (VP meeting vs. Director/SPM meeting)

Qualification

Product ManagementData AnalyticsE-commerce PlatformsAgile EnvironmentSQLStakeholder ManagementCommunication SkillsCollaborationProblem Solving

Required

7+ years of relevant work experience in software development leadership, product management, program management, or similar roles within an Agile environment

BA/BS

Ability to collaborate with C-level executives across broad organizations including technology, marketing, sales, operations, and finance

Direct experience with large-scale e-commerce platforms, A/B testing, web and native mobile application environments, and data analytics

Demonstrated experience working across the technology teams from UX, to data science and backend teams

Work independently to define complex problems, prioritize effectively and deliver quickly

‘Work out loud' to arrive at solutions collaboratively and iteratively

Think and communicate clearly, in a way that builds trust across functions and hierarchies

Superior communication skills, including the ability to crystallize and broadly socialize insights into partners needs that the partners themselves may not be able to articulate

Able to influence outcomes and people without reporting lines

Significant experience with SQL using queries, reports and dashboards coupled with strong analytical and quantitative skills using data and metrics to back up assumptions, recommendations, drive action, and monitor product health

Manage tradeoffs and evaluate opportunistic new ideas with team members, while managing overarching priorities

Strong technical understanding for area of product development and demonstrates an advanced understanding at the architecture level

An innate understanding of technology and how to use it to deliver outstanding and innovative products is a must

Proven ability to develop and maintain financial plans