Paladin Security Group Ltd · 1 month ago
Operator - Video Surveillance
Burnaby, British Columbia, Canada
Full-time
Onsite
Entry Level
$25/hr - $25/hr
1+ years expPaladin Security Group Ltd is dedicated to making the world a safer place, and they are seeking an Integrated Guarding Operator for remote video monitoring. The role involves quick decision-making, handling alarm events, and ensuring compliance with standard procedures while working independently in an evolving environment.
CRMInformation TechnologyPhysical SecurityProfessional ServicesSecurity
Responsibilities
Monitors analytics-based alerts, live video feeds, and camera health across multiple client sites
Identifies and assesses security related incidents in real time and follows intervention and escalation protocols
Utilizes the talkdown system to communicate remotely to deescalate the potentially threatening situations, maintaining confidence and authority
Acts quickly and decisively when handling alarm events, take appropriate action and close the events with right outcomes
Follows the set instructions for each site and ensure compliance with standard procedures
Logs activities, mobile dispatches, and documents for all security-related events; accurately documents incidents, alarms and actions taken on reports for management and clients
Communicates with emergency responders or clients during critical events
Ensure that all necessary information is passed on to the next operator or shift in a clear, concise, and accurate manner
Performs other duties as required to meet operational needs
Qualification
Required
Minimum of one (1) year of work experience as a Security Officer and/or in a monitoring dispatch environment
Excellent situational awareness, judgement, and decision-making under pressure
Excellent written and verbal communication skills
Comfortable working independently in an Operations Centre environment
Comfortable with using security monitoring platforms and technology
Ability to notice and act on small details that could be crucial in preventing security breaches
Preferred
Experience with Immix GF is considered an asset
Company
Paladin Security Group Ltd
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection.
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-06-25
2025-05-23
2025-02-13
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