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TikTok · 1 week ago

Benefits Operation Specialist - HR Operations - San Jose (Third-Party Associate)

San Jose, CA

Full-time

Onsite

Entry, Mid Level

$29/hr - $50/hr

2+ years exp

TikTok is the leading destination for short-form mobile video. As a Benefits Specialist, you will support various employee benefits, including Leave of Absence and healthcare benefits, while managing vendor relationships and ensuring compliance with applicable requirements.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Manage Leave of Absence (LOA) cases and daily operations, serve as the liaison between the employee, leave and disability vendor, manager, and HRBP regarding their need for leave, closely collaborate with the business on complex scenarios

Provide ongoing tier-2 support to employees and businesses throughout the leave journey, manage LOA email inbox and internal tickets

Manage leave and disability vendors, including new vendor implementation, billing, monitor vendor usage and continually evaluate vendor performance based on SLA

Conduct the periodical audits to ensure the integrity of LOA data across platforms, such as census data, leave dates, LOA pay, and return status

Manage key leave transition processes and LOA pay related tasks, Conduct LOA and Disability program filing per federal and state requirements

Manage Workers Compensation claims

Manage LOA communication and wiki guides, identify service and process gaps through daily operation and deliver continuous improvement on employee experience and operation efficiency

Build Standard Operating Procedures (SOPs) and Job Aids to provide instructions for leave related tasks

Qualification

Benefits administrationLeave of Absence managementHRIS proficiencyVendor managementData auditingMicrosoft ExcelCertified Benefits ProfessionalCommunication skillsProblem-solving

Required

2+ years of hands-on experience in a benefits administration or operations role

Direct experience managing Leave of Absence (LOA) cases and daily operations

Experience using HRIS (ex. Workday, Oracle, or SAP) for benefits administration

Proficiency in Microsoft Excel (VLOOKUPs, pivot tables) for data audits and reporting

Preferred

2+ years of benefits experience, ideally in a fast-paced, high-growth environment

Experience with self-funded health plans and 401(k) plan administration

A Certified Benefits Professional (CBP) or similar certification is advantageous

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)