RemoteHunter · 1 month ago
Remote Bilingual Customer Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hr
0+ years expRemoteHunter is committed to advancing a sustainable, equitable, and carbon-neutral energy-efficient future. They are seeking a Bilingual Customer Support Specialist to handle inbound customer calls regarding energy efficiency programs and provide support across various platforms.
Computer Software
Responsibilities
Handle inbound customer calls regarding energy efficiency programs
Support multiple programs across various platforms
Provide customer service, visit scheduling, customer enrollment, program education, tech support, online support, and status updates
Interact with customers through calls, chat, or email depending on program needs
Use a wide range of support scripts and guides
Access and review personal performance data and progress in real time
Maintain adherence to scheduled working hours, including set lunches and breaks
Qualification
Required
High School Diploma or GED
Bilingual in English and Spanish
Ability to type 35+ WPM
Minimum of 6 months in a customer-facing environment; call center experience in inbound/outbound sales preferred
Experience handling inbound or outbound voice calls
Ability to expertly navigate scripts and support technical inquiries
No attendance or punctuality concerns
Ability to balance customer support with navigating multiple platforms
Sales-oriented with a focus on customer satisfaction
Dedicated home office space, free from personal disruptions
Ability to hardwire internet, with minimum speeds of 10 Mbps upload and 20 Mbps download
Two power connections in the home office
Scheduled to be on the phone for the entirety of the shift
Preferred
Call center experience in inbound/outbound sales preferred
Benefits
Medical, Dental, and Vision Insurance
Company-paid health care concierge service
401(k) with company match
Paid vacation, sick, personal, and parental leave time
Paid Volunteer Time
Employee Recognition Program with gift card rewards
Employee Assistance Program
Access to on-demand training courses
Company
RemoteHunter
RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase