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Boeing · 2 hours ago

IT Help Desk Technician 1st Shift - Millennium Space Systems

El Segundo, CA

Full-time

Hybrid

Entry Level

$29.82/hr - $43.87/hr

2+ years exp

Boeing is a leading aerospace company committed to innovation and collaboration. They are seeking an IT Help Desk Technician to provide technical support and assistance to employees and contractors, ensuring client satisfaction and efficient operation of technology.

AerospaceIndustrial

No H1B

U.S. Citizen Only

Responsibilities

Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system

Responds to customer issues via phone, email, and computer chat to provide customer assistance

Documenting customer interactions

Run diagnostics to resolve customer reported issues

Experience supporting new employee (Onboarding)

Escalate issues as needed to the next Tier of IT support

Install, make changes, and repair computer hardware and software

Follow up with customers to ensure issues are resolved

Qualification

Help Desk experienceWindows 10/11Dell ComputersActive DirectoryOffice365 enterpriseCompTIA A+ certificationCompTIA Security+ certificationHighly organizedOnboarding supportTechnical issue diagnosisCommunicationDetail oriented

Required

Technical degree or 2+ years of experience working in a help desk role

Proficiency with Dell Computers utilizing Windows 10/11

Excellent oral communication skills

Detail oriented

Highly organized with strong ability to keep Help Desk tickets in order

Ability to diagnose and resolve basic computer, mobile devices, and printer technical issues

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Security Clearance Post-Start is required