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Brynson™ · 2 weeks ago

Enterprise Client Success Manager

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $130K/yr

5+ years exp

Brynson is a company focused on democratizing data and efficiency for multifamily portfolios. They are seeking an Enterprise Client Success Manager to build long-term relationships with enterprise clients and ensure measurable value across properties and platforms.

Digital MarketingProject ManagementSEOTraining

Responsibilities

Serve as the primary strategic point of contact for enterprise clients managing large, complex multifamily portfolios

Deliver a best-in-class client experience across ILS Management™, Brynsights™, and the Fee Transparency Compliance Monitor™

Lead client demos, onboarding, and ongoing engagement, partnering cross-functionally to ensure seamless execution and adoption

Analyze portfolio-level reporting, translate insights into clear recommendations, and guide clients toward smarter, data-driven decisions

Lead internal initiatives that improve operational efficiency, scalability, and overall client impact

Identify opportunities for platform enhancements, service expansion, and long-term value creation for both clients and Brynson

Qualification

Multifamily industry knowledgeClient relationship managementSaaS environment experienceHubSpotAsanaGoogle WorkspaceLeadership presenceExceptional communicationProblem-solving mindsetOrganizational skills

Required

5+ years of experience in the multifamily industry, with a strong understanding of portfolio-level operations and marketing ecosystems

5+ years in a client-facing role, managing complex relationships and delivering high-touch service

Proven ability to work independently and thrive in a fast-paced, high-growth startup environment

Exceptional communication skills, a strong growth mindset, and a values-driven approach to problem solving

Demonstrated experience managing client retention, satisfaction, and performance KPIs

Meticulous attention to detail and follow-through. So much that you will email your resume and cover letter to careers@brynson.com. In your cover letter, include the ILS providers you have worked with and why Brynson's mission resonates with you. Begin your email subject line with #Brynsights™