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TELUS Health · 4 days ago

Senior Benefit Operations Analyst - Remote

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

TELUS Health is a global-leading health and well-being provider focused on improving health outcomes through technology. The Senior Benefit Operations Analyst will manage daily administration processes, lead implementation projects, and ensure seamless data processing activities within the benefits administration domain.

Electronic Health Record (EHR)Health CareMedicalTelecommunications

Responsibilities

Manage administrative and case management issues as well as data processing activities on a daily basis with minimal supervision

Apply strong knowledge of the Health and Welfare Benefit domain, rules and regulations

Manage individual participant requests as well as plan level data processing and analysis

Complete and peer review transactions and file postings for plan participants

Review Plan Documents to assist with research and build plan specific knowledge

Ensure that all items are processed accurately and within agreed upon time standards

Communicate with clients when needed for participant inquiries requiring additional information

Apply advanced analysis skill through data analysis, trouble shooting, eligibility logic, and business requirements development

Test and analyze system configuration against requirement documents during implementation and administration

Participate in client specific and TELUS Health wide project work

Monitor project schedules to ensure deliverables are met timely; notify project manager or client if timelines are in jeopardy

Use our sophisticated database of tools to set up a client's healthcare & group benefits database; define data fields, import data, design screens and create queries and reports

Meet with team leaders and project managers to define project scope and objectives, assignments and timelines

Qualification

Benefit AdministrationData AnalysisAdvanced ExcelSQLProject ManagementCommunication SkillsProblem-Solving SkillsTime ManagementCollaboration SkillsAttention to Detail

Required

3-5 years in Benefit Administration, business analysis, or Operations roles with healthcare/group benefits knowledge

Advanced Excel (VLOOKUPs, Pivot Tables, Macros) with ability to quickly learn new systems and technologies

Strong analytical and problem-solving skills with exceptional attention to detail

Proven ability to prioritize multiple projects with superior time management and organizational skills

Excellent communication and collaboration abilities in team-oriented environments

Self-motivated, adaptable professional committed to quality, deadlines, continuous improvement, and growth

Preferred

Bachelor degree

Professional certifications in HR, benefits, or related fields (CEBS)

Project management background is a plus

SQL, MS Access, and/or VBA experience is preferred

Previous experience with database management or data processing

Experience with project coordination or administrative support roles

Experience working in a consulting or client services environment

Understanding of compliance requirements in benefits administration

Company

TELUS Health

Glassdoor3.8

TELUS Health specializes in telehomecare, electronic medical records, consumer health, benefits, and pharmacy management. It is a sub-organization of TELUS.

Founded in 1998

Montréal, Quebec, CAN

5001-10000 employees