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Hyatt · 6 hours ago

Front Desk Host

Miami, FL

Full-time

Onsite

New Grad, Entry Level

Hyatt is a hospitality company that values service and employee development. They are seeking a Front Desk Host who will be responsible for providing exceptional guest service and handling guest inquiries and concerns efficiently and professionally.

HospitalityInformation TechnologyTravel

Responsibilities

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Qualification

Hotel front desk experienceGuest service skillsCommunication skillsProblem-solving skillsTeamwork skills

Required

Candidates must have prior experience in a hotel front desk role

Preferred

Preferred Candidates must have prior experience in a hotel front desk role

Benefits

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price