Truist · 4 months ago
Wire Processing Senior Specialist
Greensboro, NC
Full-time
Onsite
Mid, Senior Level
2+ years expTruist Bank is a financial institution seeking a Wire Processing Senior Specialist. The role involves handling electronic payment exceptions and reconciliations while ensuring compliance with operational guidelines and mitigating risks.
BankingFinanceFinancial Services
Responsibilities
Independently analyze, research, and process complex electronic payment exceptions and requests in accordance to applicable operating rules and regulatory guidelines
Independently analyze, research, and support electronic payment cases/claims/inquiries escalated by internal departments and client service centers to resolution. Claims/inquiries related to Regulation E are met in accordance with the CFPB (Consumer Finance Protection Board)
Adhere to department standards documenting actions taken on electronic payments in an accurate and timely manner via appropriate workflow systems
Follow security and operational control procedures for multiple wire transfer systems
Perform outreach to corporate clients and internal departments to resolve wire exceptions maintaining quality client experiences executing the attributes and behaviors as designated for Truist
With minimal oversight, provide internal departments with appropriate payment channel/solution to meet client/business needs while mitigating associated risk
Maintain extensive and expert knowledge of the policy, operating rules, and regulations of payments channel in order to lead/support periodic reviews of operational procedures for changes, streamline processes, and compliment payments channel compliance
Perform queries and provide reports using various data management tools
Support extended hours for same day wire processing for all channels
Under minimal supervision, perform daily Start Of Day tasks and system checks to safely bring up lines for wire processing
Daily end of day reconciliation with Federal Reserve Bank and Clearing House Interbank Payment System (CHIPS) with minimal supervision. Research outstanding or out of balancing conditions to determine corrective action needed
Communicate and escalate concerns, risks, or gaps as soon as possible to the appropriate parties to control and mitigate risks in a manner consistent with Truist’s risk standards
Assists with Wire Ops training to include job shadowing
Qualification
Required
High school diploma or equivalent education
Ability to work irregular hours on short notice to complete end of day processes, and being designated as a 'mission critical' teammate on a rotating schedule in the event of inclement weather or natural disaster and be available to travel to offsite backup facility for testing and recovery operations
Must be able to work independently, be well organized, versatile, and display good time management skills in a sometimes-high pressure environment, maintaining composure and a positive attitude
Resourcefulness in multi-tasking, anticipating needs, and researching/synthesizing information to resolve problems with a sense of urgency
Must be able to make responsible decisions and use sound judgment when communicating with our clients and internal teammates
One year of payment/deposit exceptions, fraud, or banking experience
Two years of customer service experience
Excellent written and oral communication skills that support a highly professional image with the ability to write business correspondence and communicate professionally over the telephone
Proficient in MS Office applications including Word, Excel, and Outlook, as well as proficiency using the Internet
Preferred
Bachelor's degree
Knowledge and understanding of electronic payments processing and applicable rules and federal regulations
Two to four years of wire or related experience
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
Vacation
Sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
Maryland Daily Record
2026-01-03
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