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Hy-Vee, Inc. · 1 month ago

Dairy Assistant Department Manager

Rochester #2, 37th St NW, Rochester, MN

Full-time

Onsite

New Grad, Entry Level

$17/hr - $21.25/hr

0+ years exp

Hy-Vee, Inc. is a supermarket chain that prides itself on its customer service. They are seeking an Assistant Dairy Department Manager responsible for assisting in the management of the dairy department, ensuring high-quality products and excellent customer service while overseeing part-time employees.

Organic Food

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible

Assists customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly and provides friendly, helpful service to customers who call

Reviews appearance of the coolers and freezers and faces, replenishes, and removes damaged and outdated products

Ensures department standards are met

Oversees the part time dairy and frozen employees – outlines duties, trains, and follows up to ensure duties are completed

Trains new employees

Handles and satisfies customer issues

Ensures department is clean and neat including but not limited to cleaning cases and shelves, and sweeping floors

Receives deliveries, puts product away, reviews invoices, and logs in record book daily

Understands and practices proper sanitation procedures and ensures the work area is always clean and neat

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Assumes management duties in absence of Department Manager

Orders for the department when necessary

Assists in other areas of store as needed

Performs other job related duties and special projects as required

Qualification

Customer serviceArithmetic calculationsSupervisory skillsSanitation proceduresProblem solvingProfessionalismPartnershipsGrowth mindsetResults orientedCustomer focused

Required

Must be 18+

High school or equivalent experience and over six months up to one year of similar or related experience

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions

Ability to do arithmetic calculations involving fractions, decimals, and percentages

Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Must be physically able to perform medium work exerting up to 50 pounds of force occasionally; up to 20 pounds of force frequently and up to 10 pounds of force constantly to move objects

Visual requirements include clarity of vision at a distance of less than 20 inches to more than 20 feet, with or without correction; field of vision; color vision; depth perception

Must be able to perform the following physical activities: Balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions