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Lightspeed Systems · 3 weeks ago

Solutions Engineer (Sales/Implementation)

Austin, Texas, United States

Full-time

Hybrid

Mid Level

3+ years exp

Lightspeed Systems is dedicated to enhancing education technology for K-12 schools. As a Solutions Engineer, you will support the customer journey by collaborating with sales and product teams to implement tailored solutions and ensure customer success through training and technical support.

EdTechEducationInformation TechnologyMobile DevicesNetwork SecuritySoftware

No H1B

Responsibilities

Product Implementation and Configuration: Partner with the sales team to implement products pre- and post-sales, ensuring accurate configurations tailored to each customer's specific requirements

Customer Collaboration: Anticipate and interpret customer needs through effective questioning and active listening, ensuring our solutions align with their immediate and long-term goals

Proactive Engagement: Maintain strong customer relationships by regularly sharing product updates, insights, and best practices

Technical Escalation: Work closely with the Support team to address and resolve complex technical issues

Cross-Functional Advocacy: Collaborate with Sales, Support, and Product teams to follow up on customer needs, prioritize requests, and advocate for solutions that meet their expectations

Training and Enablement: Provide customers with comprehensive training to maximize product utilization and drive engagement

Manager Escalations: Identify and raise concerns in a timely manner make recommendations to help clients be more successful 

Data Accuracy: Maintain accurate data in the CRM (ChurnZero), such as client contacts, journeys, meetings, and configurations

Qualification

User ProvisioningDeployment StrategyNetworking FamiliaritySales Support ExperienceCross-Functional CommunicatorIndependentClient-ObsessedDetail-OrientedCollaborative

Required

User Provisioning Experience: Familiarity with Azure, Active Directory, and Google Admin Console

Deployment Strategy: Knowledge of endpoint management tools like GPO, SCCM, Intune, or other similar solutions

Networking Familiarity: Basic understanding of enterprise networking; Network Administrator experience is a plus

Education / Work History: Bachelor's degree preferred, with at least 3 years of relevant experience, preferably in an educational setting or EdTech

Client-Obsessed: A passion for building deep relationships with key stakeholders and becoming a trusted advisor

Cross-Functional Communicator: Ability to articulate complex technical solutions clearly to a diverse audience, both in writing and verbally

Detail-Oriented: Skilled at documenting and recording information accurately and with strong organizational habits

Sales Support Experience: Prior experience providing technical support in sales is advantageous

Collaborative and Independent: Adept at working both independently and as part of a team

Benefits

Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.

Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.

Retirement-- 401(k) matching up to 6%

Other-- Work from where it makes sense. Pet insurance.