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University at Buffalo · 1 month ago

Apartment Complex Director

Buffalo, NY

Part-time

Onsite

Mid, Senior Level

University at Buffalo is seeking an Apartment Complex Director to oversee the operations of the apartment complex and manage a team of Community Assistants and Administrative Staff. The role involves staff supervision, program development, crisis management, and maintaining a positive community environment for students.

EducationHardwareKnowledge ManagementUniversities

Responsibilities

Provide orientation, training, supervision, and regular evaluation of approximately 10-12 Community Assistants. Most assignments will also include in-direct supervision of other student staff/mail/package delivery staff (i.e., College Work Study, Student Assistants)

Participate in the recruitment and selection of Paraprofessional Staff and other student staff

Conduct bi-weekly meetings with individual Paraprofessional Staff to develop and review goals/outcomes achieved, discuss concerns, recognize contributions, provide, and solicit feedback

Assess skills and development of Paraprofessional Staff while providing experiences, opportunities, and training, which challenge and support their development

Attend all departmental and divisional training sessions and workshops, as required. This may include planning and facilitating training sessions for the complex and departmental Paraprofessional Staff as a whole

Serve as a facilitator/instructor for the Paraprofessional Staff Leadership Class (as needed)

Provide orientation, training, supervision, and regular evaluation of one Assistant Complex Director (ACD)

Participate in the ACD recruitment and selection process

Conduct weekly individual meetings with the ACD to develop and review goals/outcomes. achieved, discuss concerns, in-hall programming, recognize contributions, provide, and solicit feedback

Assess skills and development of the ACD while providing experiences, opportunities, and training that challenge and support their development

Provide orientation, supervision, and assist in training and evaluation of one to two Administrative Staff members

Participate in the Administrative Staff selection process

Manages daily operation of apartment complex office point of service

Attend various departmental meetings on a weekly/biweekly basis including, but not limited to:

Prepare end of semester and end of year reports in December and May

There is an expectation of general availability during most business hours. Evening commitments such as staff meetings, hall council and program attendance are also expected

Use computer programs, including by but not limited to, StarRez (housing software), Microsoft Office Suite, eRezLife, Maxient, OnGuard, EMS, and UB Linked

Coordinate staff programming efforts in conjunction with the residential curriculum and community development

Encourage staff and students in planning and developing programs to meet the diverse needs of the residential student population

Supervise the in-hall departmental programming model including program approval, reviewing program proposals, providing program feedback and tracking program requirements

Participate in the development and manage execution and assessment of educational strategies, as a component of the residential curriculum

Conduct outreach to designated students for academic interventions

Manage Paraprofessional staff one-on-one meetings with their residents 1-2 times a semester

Work with faculty and/or staff to develop community-specific programs/initiatives in Living Learning Communities

Maintain regular communication with learning community campus partners to ensure programmatic needs are met

Complete area-wide learning outcome driven programs

Facilitate programs and training sessions around social justice and inclusivity in the residential community

Carry a cell phone provided by the department

Participate in the rotating “on-duty” system for the residential area, responding to emergencies on evenings and weekends

Maintain a 15-minute radius of the duty area while on-duty

Provide on-duty coverage, on a rotating basis, during times when the university is closed/classes are not in session, etc. (i.e., Fall Break, Holidays, Winter Break, Spring Break and Summer)

Use departmental protocol to respond to crisis or emergency situations, which includes providing guidance to Paraprofessional Staff and students

Provide appropriate post-crisis referrals and follow-up with students and staff

Diffuse roommate conflicts

Serve as the hall’s primary community standards officer to help create a positive community environment in which students learn from their actions and accept responsibility for their actions

Meet with students in violation of Campus Living rules, adjudicate cases, and sanction students

Maintain conduct records through effective use of student conduct software and accurate student files

Document incidents, write community standards reports, correspond effectively with students through appointment and community standards letters

Collaborate with staff in other halls and offices, including University Police, the Student Life Conduct Office, to investigate and resolve student conduct issues

Manage operations of the building including room changes using the occupancy management software and databases (currently StarRez)

Supervises check-in and check-out. Investigates and responds to concerns and complaints in a manner that provides accurate information and fosters good public relations

Prepare occupancy reports on an as-needed basis

Participate in at least one Residential Life committee

Attend and participate in all Professional Staff training and Paraprofessional Staff training

Participate in and fulfill responsibilities as required by the professional staff recruitment and selection process

Collaborate with other departmental and university offices such as University Police, Counseling, Student Life, Housing Operations or Student Wellness Services

Represent the department at various functions such as Nancy Welch Awards, Paraprofessional Extended Training, RHA Association Awards and other events as needed

Conduct unit walk-throughs to inspect for damages and recommendations for replacement of furniture fixtures and equipment

Provides assessment of unit condition for painting, flooring, and cleaning to Turnover Project Manager

Responsible for maintaining accurate data for damages through required processes for damage billing at the end of the semester/academic year

Conduct a weekly building walk-through and report on-going facility and safety/security needs

Maintain a relationship with the turnover project manager, custodial, maintenance staff, and administrative support staff

Work directly with the custodial and maintenance staff to resolve maintenance issues, vandalism, and routine maintenance improvements

Qualification

Staff supervisionTrainingDevelopmentCrisis managementCommunity standards enforcementStarRezMicrosoft Office SuiteProgram developmentCommunication skillsCollaborationConflict resolution

Required

Provide orientation, training, supervision, and regular evaluation of approximately 10-12 Community Assistants

Participate in the recruitment and selection of Paraprofessional Staff and other student staff

Conduct bi-weekly meetings with individual Paraprofessional Staff to develop and review goals/outcomes achieved, discuss concerns, recognize contributions, provide, and solicit feedback

Assess skills and development of Paraprofessional Staff while providing experiences, opportunities, and training, which challenge and support their development

Attend all departmental and divisional training sessions and workshops, as required

Serve as a facilitator/instructor for the Paraprofessional Staff Leadership Class (as needed)

Provide orientation, training, supervision, and regular evaluation of one Assistant Complex Director (ACD)

Participate in the ACD recruitment and selection process

Conduct weekly individual meetings with the ACD to develop and review goals/outcomes achieved, discuss concerns, in-hall programming, recognize contributions, provide, and solicit feedback

Assess skills and development of the ACD while providing experiences, opportunities, and training that challenge and support their development

Provide orientation, supervision, and assist in training and evaluation of one to two Administrative Staff members

Participate in the Administrative Staff selection process

Manage daily operation of apartment complex office point of service

Attend various departmental meetings on a weekly/biweekly basis

Prepare end of semester and end of year reports in December and May

There is an expectation of general availability during most business hours

Evening commitments such as staff meetings, hall council and program attendance are also expected