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Four Seasons Hotels and Resorts · 1 week ago

Front Desk Overnight Relief Supervisor PT/FT

Vail, CO

Full-time

Onsite

Entry, Mid Level

$29.80/hr - $29.80/hr

1+ years exp

Four Seasons Hotels and Resorts is a luxury hotel chain that prioritizes exceptional guest experiences through a dedicated team. The Front Desk Overnight Relief Supervisor will oversee the front office staff during overnight shifts, ensuring high levels of hospitality and managing guest interactions effectively.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Supervise the activities at the Front Office during daytime and overnight shifts. Assist management team with training and providing feedback to team when needed

Ensures communications and follow-up with day shift on any problems, guest requests or special requirements

Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups

Assures that all financial and credit procedures are followed

Acts in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation

Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction

Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests

Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

Works harmoniously and professionally with co-workers and supervisors

Assists with responsibilities and duties as required throughout the hotel

Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests

Works closely with Security and Engineering Staff to handle any guest emergency or safety concerns

Qualification

Hotel operating systemsLeadership skillsProblem-solving skillsCommunication skillsMulti-taskingFluency in EnglishValid Driver’s LicenseSpanish language