The Millennium Group, Where Service Matters · 3 days ago
National Account Manager (Mail, Print, Office Services)
New York, NY
Full-time
Hybrid
Mid, Senior Level
2+ years expThe Millennium Group is an award-winning business process outsourcing firm focused on office support services for Fortune 500 companies. They are seeking a National Account Manager to oversee office services across multiple states, ensuring quality standards and client objectives are met while providing leadership to teams and driving operational efficiency.
Document ManagementOutsourcingPrinting
Responsibilities
Manage office services across multiple states and locations to ensure SLAs and quality metrics align with client objectives
Oversee daily operations, workflow, and productivity to ensure services are delivered efficiently and accurately
Supervise staff including daily activities, goal setting, team meetings, performance reviews, hiring, and disciplinary actions as needed
Review and approve weekly timecards and prepare payroll-related reports
Capture service volumes and prepare accurate monthly and quarterly operational reports
Partner with client leadership to address concerns, recommend solutions, and ensure consistent use of performance metrics across all sites
Ensure staff meets quality, productivity, and performance standards and achieves production targets consistently
Identify and recommend service enhancements and value-added opportunities for the client
Maintain operational procedures and performance measures, updating them as needed to support client objectives
Troubleshoot and resolve non-routine customer issues; collaborate with and escalate matters to the Director of Operations when appropriate
Ensure training materials are developed, implemented, and staff are properly trained to deliver client services
Maintain working knowledge of all core operational functions including mail, print, shipping and receiving, switchboard, and special events
Provide exceptional customer service at all times
Perform other duties as assigned by the Director of Operations
Qualification
Required
2–3 years of progressively responsible experience managing service or operations teams
Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Teams)
Demonstrated ability to partner with leadership at all levels and build strong working relationships
Strong analytical, problem-solving, and decision-making skills
Proven leadership experience with a track record of hiring, developing, engaging, and retaining employees
Experience managing remote teams across multiple locations
Strong planning, prioritization, and execution skills with minimal supervision
Ability to balance tactical operational needs with strategic business objectives
Preferred
Bachelor's degree preferred or equivalent relevant experience
Company
The Millennium Group, Where Service Matters
The Millennium Group, a Minority and Woman Owned Business Enterprise, is a global provider of outsourced Document Processing and Workplace Services including Mail, Ship/Receive, Print, and Back Office services to businesses across every industry With scale, global expertise, integrated solutions, and innovative technology, we deliver meaningful benefits by enhancing the employee experience, delivering cost efficiencies, mitigating risk and creating tangible value across businesses worldwide.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase