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CBRE · 1 week ago

Workplace Experience Manager - Englewood, NJ

Englewood, NJ

Full-time

Onsite

Senior Level, Lead/Staff

$100K/yr - $120K/yr

8+ years exp

CBRE is a leading commercial real estate organization, and they are seeking a Workplace Experience Manager to oversee the delivery of workplace experience services. This role involves managing a team, ensuring efficient service delivery, and maintaining client relationships within the Media and Telecom Sector Company.

CommercialFinancial ServicesProperty DevelopmentReal Estate

No H1B

Responsibilities

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees

Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed

Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities

Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions

Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors

Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation

Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed

Ensure support provided by the team is efficient and consistent

Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement

Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives

Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes

Qualification

Management experienceCustomer serviceFinancial analysisVendor managementMicrosoft Office SuiteNegotiation skillsInterpersonal skillsProblem-solving skillsAttention to detailAdaptability

Required

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

HS Diploma or GED required or equivalent combination of education and experience (equivalent work experience = 2 years' experience for every year of higher-level education)

Minimum of 8+ years of related experience, with 3 of those in management or supervisory capacities preferred (e.g. Front of House Manager, Lead Concierge, Hospitality, Rooms Manager, Experience Manager or Event Manager)

Prior Supervisory & Customer Service Experience Is Highly Preferred

Ability to comprehend, analyze, and interpret the most complex business documents

Ability to respond effectively to the most sensitive issues

Ability to write reports, manuals, speeches, and articles using distinctive style

Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups

Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action

Comfortable meeting and engaging with new people

Warm and engaging demeanor

Ability to assess circumstances, empathize and offer help

Utilize a high level of attention to detail as well as strong interpersonal skills

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise

Requires in-depth knowledge of financial terms and principles

Ability to calculate complex figures

Ability to forecast and prepare budgets

Conducts financial/business analysis including the preparation of reports

Ability to solve advanced problems and deal with a variety of options in complex situations

Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment

Draws upon the analysis of others and makes recommendations that have a direct impact on the company

Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc

Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications

Ability to work flexible work schedules based on office needs

Strong problem-solving skills

Highly adaptable and flexible

Ability to work independently with little supervision

Ability to work requiring significant walking or through other means of mobility

Ability to work in a standing position for long periods of time

Ability to reach, bend, stoop, push and/or pull and frequently lift to 20 lbs. and occasionally lift/move up to 40 lbs