Jacob's Pillow Dance Festival · 1 week ago
Patron Services Intern
Becket, MA 01223
Internship
Onsite
Intern
Start in 2026 SpringJacob's Pillow Dance Festival is seeking a Patron Services Intern to play a vital role in delivering an exceptional experience for patrons, artists, and staff. The intern will gain hands-on experience in guest services, including box office operations and front-of-house support for the festival season.
EventsNon ProfitPerforming ArtsTraining
Responsibilities
Assist with the day-to-day operations of the box office, including selling, exchanging, and resolving ticketing issues at the window and directly with patrons
Manage the daily inventory of will call tickets, ensuring all tickets are printed, alphabetized, and prepared for every performance
Address additional ticketing requests via the box office email and assist the remote call center when needed
Maintain open communication with Front of House regarding pre-show updates, including changes to showtimes, performance cancellations, or weather-related adjustments, and ensure patrons are informed promptly
Serve as the first line of communication and support for Theatre Managers
Assist with pre-show and Front of House setup, ensuring all supplies and equipment are prepared and operational
Support Theatre Managers with volunteer management, stepping into a leadership role when needed to assign tasks and roles to volunteers
Facilitate house opening procedures, assist patrons entering the theater, and address seating issues or patron concerns with effective problem-solving
Maintain close communication with the box office to ensure accurate timing for productions, helping shows start as close to their scheduled time as possible
Assist with group visits, ensuring they are prepared and supported throughout their experience
Provide additional Front of House support for special events and Pillow activities, sometimes outside regular festival hours
Attend all department and staff meetings, contributing to team discussions and staying informed on operations
Show up on time and fully present for all assigned rotation shifts and duties
As a member of the intern class, you will be required to participate in general festival-related duties that aim to broaden your scope and understanding of the various arts administration and production roles that exist within this field as time allows and requirements evolve. These will include but are not limited to giving campus tours, assisting with production changeovers in the theater, golf carting patrons, handing out tickets at will call and other ways to interact with guests, moving chairs, setting up for events, errands, and transporting artists. Training will be provided prior to participation in these activities, and while these duties will be a part of your overall experience, you will still spend the majority of your time within your primary assigned role
5-8 hours a week will be dedicated to participating in weekly seminars, career building conversations, attending dance classes, lectures, and performances
Qualification
Required
Strong customer service orientation and enthusiasm for engaging with a diverse audience
Willingness to be an example of inclusivity and foster a welcoming environment for all
Ability to assist and communicate effectively with patrons from varying backgrounds, cultures, and with diverse needs
Ability to maintain professionalism in a fast-paced, team-oriented environment
Preferred
Interest in or experience with arts administration, customer service, event management, or a related field
Willingness to learn and grow in a dynamic environment
Openness to taking on leadership responsibilities in a front-of-house capacity
Comfort with being front-facing and engaging in diverse interactions with patrons, artists, and company members
Ability to adapt and remain flexible in a fast-paced setting where changes may occur quickly in the moment
Excellent communication skills and comfort interacting with large groups
Benefits
Housing
Three meals a day
Free access to classes
Performances
Talks
Studio usage
Travel stipend provided ranging from $0-$500.
Company
Jacob's Pillow Dance Festival
At Jacob’s Pillow, our mission is to support dance creation, presentation, education, and preservation; and to engage and deepen public appreciation and support for dance.
Founded in 1931
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lila Kanner
Chief Philanthropy Officer
Company data provided by crunchbase