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CBRE · 2 weeks ago

Workplace Experience Manager

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$135K/yr - $140K/yr

3+ years exp

CBRE is a global leader in commercial real estate services and investment. The Workplace Experience Manager will oversee the delivery of workplace experience services, ensuring world-class customer service and managing a team to meet client needs.

CommercialFinancial ServicesProperty DevelopmentReal Estate

No H1B

Responsibilities

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees

Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed

Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities

Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions

Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors

Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation

Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed

Ensure support provided by the team is efficient and consistent

Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement

Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives

Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes

Qualification

Microsoft OfficeLeadership skillsStaffingSelectionCoachingMentoringOrganizational skillsPerformance evaluationClient relationship managementProcess improvement

Required

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred

Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems

Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc

Extensive organizational skills with a strong inquisitive mindset

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future