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Itron, Inc. · 3 hours ago

Engagement Manager

Texas, United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Itron, Inc. is innovating new ways for utilities and cities to manage energy and water. The Engagement Manager plays a critical role in partnering with Itron’s most strategic clients to drive engagement, retention, satisfaction, and growth by managing enterprise-level customer accounts and ensuring alignment with business objectives.

Advanced MaterialsClean EnergyCommunications InfrastructureEnergyEnergy ManagementGovTechOil and GasSoftwareWater

Responsibilities

Manage a portfolio of enterprise-level customer accounts, fostering long-term relationships that deliver measurable value and ensure timely renewals and revenue growth

Navigate complex, matrixed organizations to identify key stakeholders and develop strategic relationships that deepen customer commitment

Create and execute Success & Engagement Plans based on customer objectives and priorities, driving adoption and measurable outcomes

Lead customer-facing engagements such as Quarterly Business Reviews, best practice workshops, executive briefings, and regular touchpoints

Proactively identify and mitigate risks to renewals, long-term relationships, or successful outcomes

Serve as the primary point of contact and escalation path for customers, ensuring timely and proactive resolution of issues

Monitor customer health and value realization through usage data, satisfaction metrics, and feedback collection

Communicate account status and engagement progress to internal stakeholders, ensuring transparency and alignment

Advocate for customer needs within cross-functional teams, including Development, Product Management, Professional Services, Sales, Marketing, and Support

Conduct regular remote and in-person meetings (US and Canada) to understand business requirements and identify growth opportunities

Support development of technical education, marketing, and sales materials for onboarding, engagement, and adoption

Qualification

SaaS engagementStakeholder managementProject managementData analyticsMicrosoft O365Power BISQLEmpathy for customersJiraConfluenceAPIsSFTPsData pipelinesCommunication skillsPresentation skills

Required

Bachelor's degree in a related field or equivalent experience

2–3 years of client-facing experience in a services or software vendor role (preferably SaaS)

Proven success in SaaS engagement, retention, and growth with enterprise-level customers

Track record of delivering adoption, renewals, expansion, and business value realization

Strong stakeholder management skills and ability to build trust with senior executives

Excellent communication and presentation skills for executive-level audiences

Demonstrated empathy for customers and a strong sense of urgency in meeting their needs

Solid project and engagement management skills (e.g., Microsoft O365, Jira, Confluence)

Ability to quickly develop product, technology, and industry knowledge; experience with utilities, municipalities, or telecom preferred

Willingness to travel for in-person meetings (US and Canada); Eastern Time Zone location preferred

Preferred

Ability to translate complex data and analytics into clear, compelling narratives for business audiences

Experience with data analytics and visualization tools (e.g., Power BI, SQL)

Working knowledge of modern data workflows and integrations (e.g., APIs, SFTPs, data pipelines)

Background in utility or energy sectors is a plus

Familiarity with field mobility applications/software is a plus

Benefits

Financial

Social

Health and wellbeing programs

Paid vacation

401k matching

Employee stock purchase program

Hybrid work schedule

And more!

Company

Itron, Inc.

Glassdoor3.9

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries.

Founded in 1977

Liberty Lake, Washington, USA

5001-10000 employees