DigitalGenius · 6 months ago
Customer Success Manager (North America)
United States
Full-time
Remote
Mid LevelDigitalGenius is a global company utilizing AI Agents to enhance customer experiences for ecommerce brands. They are seeking an experienced Customer Success Manager to oversee post-sales customer engagement, manage client relationships, and ensure project success for their clients in the US and Canada.
Artificial Intelligence (AI)Customer ServiceE-CommerceGenerative AIImage RecognitionMachine Learning
Responsibilities
Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise) and every phase of the post-sales customer lifecycle
Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention
Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers
Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages
Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones
Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions
Effectively communicate project requirements, status, and results to clients in a high-touch customer success model
Field customer support inquiries and manage escalations throughout the customer lifecycle
Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio
Qualification
Required
Experience as a Customer Success Manager or similar customer-facing role in a technology or SaaS company
Strong project management skills with the ability to manage multiple projects in parallel
Excellent communication and interpersonal skills to effectively engage with clients
Ability to understand customer requirements and scope projects effectively
Experience in product performance reporting and business-value analyses
Knowledge of best practices and industry trends related to customer success
Ability to work collaboratively with cross-functional teams, including Solution Engineers
Experience in generating case studies and securing renewals
Preferred
Experience working in an AI or technology startup environment
Familiarity with ecommerce brands and their customer engagement strategies
Experience working with clients across different segments (SMB, Mid-Market, Enterprise)
Ability to work during East Coast business hours
Company
DigitalGenius
AI Concierge for Ecommerce
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$31.39MKey Investors
Palatine Growth CreditGlobal Founders CapitalRuna Capital
2025-09-19Debt Financing· $5.39M
2017-12-19Series A· $14.75M
2016-08-01Series Unknown· $3.9M
Leadership Team
Bogdan Maksak
CEO
Recent News
GlobeNewswire News Room
2024-12-19
2024-12-19
Splento Blog: Videography & Photography on demand.
2022-04-20
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