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Palm Beach Atlantic University · 1 day ago

eLearning Support Coordinator

West Palm Beach, FL

Full-time

Onsite

New Grad, Entry Level

Palm Beach Atlantic University is committed to supporting its mission through effective eLearning initiatives. The eLearning Support Coordinator serves as the first point of contact for eLearning support requests, assists with online course creation, and manages various departmental processes and functions.

Higher Education

Culture & Values

H1B Sponsor Likely

Responsibilities

Serves as first point of contact for eLearning support requests from university faculty, staff, and students

Troubleshoots student and faculty technical concerns in Canvas for their face-to-face, dual enrollment, and synchronous online courses

Trains and supports faculty, staff, and students with a host of software, including but not limited to Canvas, Honorlock, Respondus 4.0, Kaltura, VoiceThread, and Acadeum

Communicates advanced support tickets to appropriate eLearning team members

Coordinates with schools, faculty, students, external students, and other stakeholders

Liaison with stakeholders

Updates data in course sharing website

Ensures course quality using the Quality Matters Rubric

Consolidates quality feedback reports

Assists instructional designers and faculty in course development, using Respondus 4.0, Microsoft Word, and Canvas

Supports bookstore troubleshooting

Supervises and ensures the quality and accuracy of work completed by student workers

Communicates expectations, feedback, and updates to student workers

Coordinates and manages student worker schedules to ensure adequate support and coverage

Other duties as assigned

Qualification

CanvasRespondus 4.0Quality Matters RubricKalturaVoiceThreadMicrosoft WordTechnical SupportSupervisionCommunication

Required

Serves as first point of contact for eLearning support requests from university faculty, staff, and students

Troubleshoots student and faculty technical concerns in Canvas for their face-to-face, dual enrollment, and synchronous online courses

Trains and supports faculty, staff, and students with a host of software, including but not limited to Canvas, Honorlock, Respondus 4.0, Kaltura, VoiceThread, and Acadeum

Communicates advanced support tickets to appropriate eLearning team members

Coordinates with schools, faculty, students, external students, and other stakeholders

Liaison with stakeholders

Updates data in course sharing website

Ensures course quality using the Quality Matters Rubric

Consolidates quality feedback reports

Assists instructional designers and faculty in course development, using Respondus 4.0, Microsoft Word, and Canvas

Supports bookstore troubleshooting

Supervises and ensures the quality and accuracy of work completed by student workers

Communicates expectations, feedback, and updates to student workers

Coordinates and manages student worker schedules to ensure adequate support and coverage

Other duties as assigned

Company

Palm Beach Atlantic University

Palm Beach Atlantic University is a school in West Palm Beach.

Founded in 1968

West Palm Beach, Florida, USA

501-1000 employees

http://www.pba.edu/

H1B Sponsorship

Palm Beach Atlantic University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (2)

2023 (4)

2022 (2)

2021 (2)

2020 (1)