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Lantech · 3 months ago

Machine Troubleshooting Support Coordinator (Electrical Experience)

Jeffersontown, KY

Full-time

Onsite

Mid Level

$21/hr - $21/hr

3+ years exp

Lantech is a thriving company in the manufacturing industry, seeking a Technical Support Coordinator. The role involves providing technical support for Lantech products, troubleshooting issues, and coordinating with internal teams to resolve problems.

IndustrialMachinery ManufacturingManufacturing

Responsibilities

Provide technical support via phone, email, and video to customers, service technicians, and spare parts coordinators for all Lantech products

Document and troubleshooting electrical, mechanical and programming issues

Coordinate with internal teams (engineering, manufacturing, sales, etc.) to develop a resolution for the issue

Follow up on open service tickets

Ensure the service ticket is completely documented and all collaborating data and communication is attached

Program PLCs, HMIs, VFDs, Light Curtains, etc. for the parts team

Create requests to the parts group for warranty and contract parts orders and part quotes based on field service technician requests

Qualification

Troubleshooting industrial equipmentProgramming PLCsReading electrical drawingsMicrosoft Office proficiencyCustomer service skillsWinMan experienceTroubleshooting RSLogix500Troubleshooting RSLogix5000Detail-orientedSelf-starterOral communication skillsWritten communication skills