Cape Fear Valley Health · 1 month ago
Director of Integrated Clinical Operations- Full Time Days
Fayetteville, NC
Full-time
Onsite
Director/Executive
7+ years expCape Fear Valley Health is seeking a Director of Integrated Clinical Operations to provide strategic, operational, and leadership oversight across inpatient and outpatient settings. This role focuses on ensuring seamless coordination of care, operational consistency, and performance excellence while partnering with various leadership teams to enhance quality outcomes and patient experience.
Health CareHealth DiagnosticsHospitalNon ProfitRehabilitation
Responsibilities
Provide day-to-day leadership for integrated inpatient and outpatient operations, ensuring alignment with organizational goals and strategic initiatives
Develop, implement, and evaluate operational plans, workflows, and performance metrics that optimize patient flow, access, staffing, and resource utilization across settings
Lead cross-functional initiatives to reduce care fragmentation and improve coordination, including transitions-of-care processes and shared service workflows
Partner with nursing leadership, physician leaders, and quality teams to drive excellence in clinical outcomes, regulatory compliance, and patient safety
Monitor key quality indicators for both inpatient and ambulatory care, identifying trends, gaps, and opportunities for improvement
Champion a culture of patient-centered care, ensuring service consistency and high satisfaction across all sites
Monitor revenue cycle performance, access metrics, throughput, length of stay, and clinic efficiency; implement improvement strategies as needed
Evaluate business operations for cost-effective practices and recommend strategic investments to support growth and sustainability
Serve as a key operational partner to employed and independent physicians, advanced practice providers, and medical staff leadership
Drive initiatives to optimize patient access, scheduling efficiency, inpatient throughput, discharge coordination, and continuity of care
Lead performance improvement projects to reduce delays, improve wait times, enhance communication, and streamline operational processes
Oversee operational readiness for new programs, service lines, clinic expansions, and facility projects
Ensure compliance with federal, state, and accreditation requirements; maintain readiness for regulatory surveys
Standardize policies, procedures, and operational guidelines across inpatient and outpatient settings
Other duties as assigned
Qualification
Required
Bachelor's degree in healthcare, business or related field required
7 years of progressive leadership experience in healthcare operations, with exposure to both inpatient and outpatient/ambulatory settings required
Proven success in leading multidisciplinary teams, improving operational performance, and managing complex workflows
Strong understanding of hospital operations, ambulatory workflows, revenue cycle, staffing models, and clinical care processes
Exceptional leadership, communication, and relationship-building skills
Strong analytical ability with experience in performance metrics, dashboards, and data-driven decision-making
Demonstrated competence in project management, change management, and strategic thinking
Ability to navigate a complex health system and collaborate effectively at all levels of the organization
Mostly sedentary work
Must have good visual and hearing acuity
Preferred
Master's degree (MHA, MBA, MSN, or related)
Company
Cape Fear Valley Health
Cape Fear Valley Health offers treatments and medicine for heart disease along with replacement surgeries, rehab, pastoral care, and more.
Founded in 1952Elizabethtown, North Carolina, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Nagowski
Chief Executive Officer
Bret Johnson
Chief Financial Officer
Recent News
Fayetteville State University
2025-09-30
Seattle TechFlash
2025-07-02
Company data provided by crunchbase