KLA · 11 hours ago
Technical Support Engineer| Ebeam OR High Vacuum
Chandler, AZ
Full-time
Onsite
Senior Level
$35.77/hr - $60.82/hr
5+ years expKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, known for their innovative technologies. They are seeking a Technical Support Engineer to manage the lifecycle of Issue Correction Requests, lead technical escalations, and engage with customers for support cases while maintaining documentation and knowledge transfer.
ElectronicsInformation TechnologyManufacturing
Responsibilities
Review and validate technical procedures (e.g., eSL10, eDRX1) on in-house tools prior to production deployment
Ensure clarity, accuracy, and safety prioritization in Issue Correction Requests (ICRs)
Manage the end-to-end lifecycle of ICRs, from submission through resolution
Coordinate tool validation, stakeholder communication, and post-release reviews
Lead technical escalations by identifying root causes and executing structured Plans of Action (POAs)
Collaborate with engineering and service teams to ensure timely resolution
Participate in Follow-the-Sun (FTS) support programs, including 5x24 or 7x24 coverage models
Ensure seamless handoffs and consistent customer experience across global hubs
Maintain organized documentation of tool issues, fixes, and best practices
Contribute to internal knowledge bases and training materials
Interface with field teams and customers to intake support cases using structured engagement forms
Gather detailed logs, problem statements, and target metrics for efficient troubleshooting
Develop deep technical knowledge of E-Beam subsystems (e.g., TMAC, ASC, CSSI, RAID)
Support diagnostics and contribute to subsystem-level issue resolution
Qualification
Required
At least 5 years of semiconductor metrology tool maintenance experience
Must be able to travel domestic and international of at least 30%
Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer inspection systems is an advantage
Excellent data analytical and diagnostic skills
Good presentation and communication skills
Proficient with all Windows office suite applications such as Excel, PowerPoint, Power BI
Bachelor's level degree and related work experience of 5+ years; OR, Associate's degree and related work experience of 8+ years
Preferred
Hands-on experience with E-Beam products is highly preferred
High Vacuum experience preferred
Basic knowledge of Electron beam microscopy
Strong project management skills are a plus
Benefits
Medical
Dental
Vision
Life
Other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Company
KLA
Kla creates tools and services that promote innovation in the electronics industry.
10001+ employees
H1B Sponsorship
KLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (343)
2024 (218)
2023 (191)
2022 (277)
2021 (200)
2020 (226)
Funding
Current Stage
Late StageLeadership Team
Lisa Grunwald
FISH Philosophy CEO
Rick Wallace
President & CEO
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