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Superior Foods International · 1 month ago

Customer Business Manager / Relationship Manager / Account Manager

Watsonville, CA

Full-time

Onsite

Mid Level

$100K/yr - $100K/yr

3+ years exp

Superior Foods International (SFI) is a global importer, distributor, and manufacturer of frozen fruits, vegetables, and value-added meals. The Customer Business Manager is responsible for managing customer relationships, providing sales support, and overseeing logistics and project management related to customer needs.

Food and BeverageFood DeliveryFood ProcessingFruitManufacturing

Growth Opportunities

Responsibilities

Manage customer relationships and daily business needs via phone, email, and in-person meetings

Work with Sales Lead to coordinate seasonal demand planning of core crops and create formal sales quotes for new and existing business

Work with Logistics and Inventory teams to obtain freight quotes and warehouse rates

Prepare and distribute weekly status reports and analyze changes to shipping schedules, impact to customer, and viable solutions to concerns

Compile shipping priorities to ensure scheduling of highest priority loads; distribute Certificate of Analysis, packing lists, FDA proceeds, and quality paperwork for load deliveries

Assist in annual rebooking of non-bid items, coordinating final quotes, and confirmation of business in conjunction with Sales Lead and Sales Executive

Enter contracts, purchase orders, sales memos, transfers, credits, debits, and rebills into database and maintain updated online repository of pricing quotes and customer contracts

Qualify in-bound leads from companies not currently sold; coordinate customer approval and supplier setup documents with Quality Assurance/Food Safety, Accounting, and Supply Management teams

Work with Accounts Payable and Accounts Receivable to ensure accurate and timely payment of invoices and correction of short payments and overpayments

Lead cross-departmental Opportunity Meetings to facilitate successful implementation of new brand launches, large new or recurring business bids, or new contract opportunities

Create sales presentations for quarterly business reviews or customer visits

Assist in coordination of trade shows, customer conferences, and expositions

Qualification

Customer ServiceSales SupportLogisticsProject ManagementFood Industry ExperienceExcelCommunication SkillsMultitaskingProblem SolvingTime ManagementTeamworkOrganizational Skills

Required

3+ years' experience in customer service, sales support, logistics, hospitality, project management, or similar position; food industry experience a plus

Excellent written and verbal communication and strong customer service skills

Proficiency in Outlook, Excel, Word, and PowerPoint

Skilled problem solver with ability to exercise good judgment with minimal work direction

Proactive and self-driven with ability to work well independently or as part of a team

Ability to multitask and work effectively with conflicting priorities and changing deadlines

Highly organized with strong time management and prioritization skills

Company

Superior Foods International

For over 40 years, Superior Foods International has been a leader in the frozen food industry, connecting global food markets with a reliable and sustainable supply chain.

Founded in 1980

Watsonville, California, USA

51-200 employees