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Navico Group · 22 hours ago

Customer Support Specialist

Tulsa, OK

Full-time

Hybrid

Mid, Senior Level

$58K/yr - $104K/yr

3+ years exp

Navico Group is part of Brunswick, a global marine leader committed to innovation in marine technologies. The Senior Technical Specialist will enhance service delivery by managing service order backlogs, coordinating product shipments, and providing support to B2B and recreational customers through remote troubleshooting and service coordination.

ComputerConsumer ElectronicsManufacturing

Responsibilities

Serve as a primary contact for electronic solutions support via phone and email

Manage service order backlog, logistics, and customer expectations for product arrival

Troubleshoot and resolve customer inquiries involving compatible replacements on CAN Network electronics

Execute CRM documentation and ensure accurate case processing

Review manuals and technical bulletins to maintain service accuracy and customer satisfaction

Coordinate remote repairs and priority returns by analyzing service trends and inventory

Support dealers and service partners through product replacement and repair programs

Oversee SRO report status, back-order reports, and AWR activity, including complex accounting issues

Qualification

Marine electronicsTechnical manualsERP systemsCRM platformsABYC CertificationNMEA CertificationFCC RADAR EndorsementBilingual in SpanishCustomer service experienceCommunication skillsProblem-solvingTeam player