Proofpoint · 23 hours ago
CS Systems & Enablement Manager
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$162K/yr - $237K/yr
10+ years expProofpoint is a global leader in human- and agent-centric cybersecurity, dedicated to safeguarding the digital world. The CS Systems & Enablement Manager will optimize processes, manage the Customer Success Platform, and enhance user adoption to improve post-sales operations and deliver value at scale.
EmailEnterprise SoftwareInformation TechnologyNetwork SecuritySaaS
Responsibilities
Partner with leaders to identify, define, and document core workflows and frameworks for automation
Translate business requirements into scalable process designs that reduce manual effort
Continuously refine workflows using data, feedback, and performance metrics
Align workflows with the broader Customer Office operating model
Drive standardization and governance across CS processes
Serve as the primary business owner & admin for the CSP (Totango)
Partner closely with Sales Ops, BizApps (Salesforce), Enterprise Application (Data)
Design, configure, and deploy workflow and playbooks automation, health models, dashboards
Recommend and implement system enhancements that increase efficiency and data quality
Partner with management to evaluate and introduce new tools to the CS tech stack
Provide hands-on support to end users and maintain system reliability
Design and run scalable enablement programs to drive adoption across CSM, TAM (primary priority) and Renewals (secondary)
Train customer-facing teams on how workflow automations and risk-based triggers improve outcomes
Build and maintain an intuitive, self-serve knowledge base with AI-powered search
Ensure consistent rollout of new features and processes across global teams
Monitor adoption and evolve enablement to drive continuous improvement
Qualification
Required
10+ years of experience across GTM Operations (Sales, CS, Partner), Business Operations, Systems, or related fields
5+ years in B2B SaaS
Deep expertise with CRM, CSP and other tools in the GTM tech stack
Customer / end-user mindset, coupled with a strong bias for action
Demonstrated success driving user adoption and simplifying complex systems for large user populations
Proven ability to design and scale GTM workflows that drive measurable business outcomes
Strong analytical and technical skills to assess process performance and guide improvements
Highly independent, able to operate in a fast-paced, matrixed environment with limited direction
Excellent communication, cross-functional partnership, and project management skills
Benefits
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Flexible time off
A comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
A three-week Work from Anywhere option
Company
Proofpoint
Proofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data.
1001-5000 employees
H1B Sponsorship
Proofpoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (52)
2023 (47)
2022 (103)
2021 (71)
2020 (54)
Funding
Current Stage
Public CompanyTotal Funding
$885.5MKey Investors
DAG VenturesBridgescale PartnersMeritech Capital Partners
2021-04-26Acquired
2019-08-21Post Ipo Debt· $800M
2012-04-20IPO
Leadership Team
Sumit Dhawan
CEO
Michael Frendo
Chief Technology Officer, Engineering
Recent News
2025-12-18
Best Endpoint Protection Security (EPP) Tools, Software, Solutions & Vendors
2025-12-13
Company data provided by crunchbase