Allied Universal · 3 days ago
Security Account Supervisor
Hartford, CT
Full-time
Onsite
Mid, Senior Level
$27.27/hr - $27.27/hr
3+ years expAllied Universal® is North America’s leading security and facility services company, offering rewarding careers that provide a sense of purpose. The Security Account Supervisor will manage all supervisory, training, and operations functions at the assigned customer site, ensuring operational excellence and compliance with post orders and internal procedures.
Cyber SecurityInformation TechnologySecuritySoftware
Responsibilities
Conduct daily review of all Access Control systems and provide technical support for end users providing corrective resolution. (i.e. CCURE 900, Lenel)
Monitor performance and actively seeks opportunities to continuously improve performance in Access Control staff
Takes action to address, monitor and mentor Access Control staff
Assist in the development of Access Control Coordinator training materials
Act as mentor for new Coordinator to learn importance of access control standards
Supervise assigned staff members (HCB Card Access Team) to include recruitment, selection, performance reviews, objective setting, training and development
Interface with HCB business units, security vendors, security equipment manufacturers, and contractors (general and specialized) to Access Control information
Develop and implement Access Control equipment checks and provides proper documentation to security equipment vendor
Interact with security equipment vendors in the ordering of supplies and materials
Provide technical support for Access Control systems and problem resolution
Lab test Access Control software for compliance and implementation in accordance with CVS Policy standards
Conduct audits and provide requested evidence for Audit representatives’ request
Ensure execution of all operational aspects (technical and managerial) of the security contract at the assigned location; assign work tasks to Supervisors and Security Professionals and direct their work throughout the day
Act as the first direct management contact for Shift Supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs; responsible for supervising, motivating, coaching, and training; evaluate the work performance of Security Professionals and make recommendations regarding assignments
Selection and placement of direct reports; design and implement career development and performance improvement plans
Responsible for updating Post Orders, Operating Procedure manuals, and/or all other post and training information; ensure necessary guidance and directives are being properly maintained and implemented
Conduct interviews and evaluate new employees; responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made
Develop and maintain on-the-job training/guidance materials; where applicable, coordinate with training team members; evaluate effectiveness of security procedures and develop and implement resolutions to deficiencies
Oversee all reports, logs, and pass-downs generated by and for the Security Department; distribute communications and other information to Security Professionals at post
Respond to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
Collect and evaluate security logs and incident reports and compile information for communication to leadership teams; ensure reports are complete, concise, and professional; edit as necessary to ensure the highest level of quality is met
Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints, or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate; assist with investigations as directed by Account Manager, Branch Manager, or Corporate Human Resources Director
Responsible for making recommendations for counseling and/or disciplinary action, including termination of employment for indirect reporting personnel; administer counseling or disciplinary action
Respond to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager
Maintain a positive client/security relationship through frequent tenant/client contact and support
Ensure security office area is maintained and organized in a professional manner by security professional team members
May occasionally perform Security Professional type job duties on an as needed basis, but under no circumstance will such duties exceed more than 50% of time in any given workweek
Qualification
Required
High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Current driver's license if driving a company-owned or client-provided vehicle
Minimum of three (3) years of professional-level security experience, preferably in a supervisory/management level role
Ability to take initiative successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Able to use good independent judgement and discretion
Proven ability to manage correspondence, discussions, and materials with discretion
Outstanding oral and written communication skills
Planning, organizing, problem solving skills
Excellent attention to detail
Outstanding active listening skills
Team leadership skills
Able to assess and evaluate situations effectively
Ability to work in a dynamic and fast-paced environment and adapt quickly
Preferred
College degree in Business Administration or a law enforcement-related field
Experience in scheduling, operations, or other functions of the security industry
American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) certification
Law enforcement experience (military police or civilian law enforcement)
Military experience with a favorable discharge
Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
Benefits
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Company
Allied Universal
Allied Universal is a security and facility services company that provides tailored security solutions and smart technology.
10001+ employees
H1B Sponsorship
Allied Universal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$9BKey Investors
Warburg PincusLa Caisse
2019-12-13Acquired
2019-09-01Private Equity· $9B
2019-02-21Private Equity
Leadership Team
Stephen Jones
Global Chairman and Chief Executive Officer
Jack Schenk
Regional Vice President - Midwest
Recent News
2025-12-10
Allied Universal Corp
2025-11-19
Company data provided by crunchbase