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Endo · 3 weeks ago

Customer Service Rep III

Webster Groves, MO

Full-time

Onsite

Mid Level

3+ years exp

Par Health is dedicated to improving lives through quality healthcare, and they are seeking a Customer Service Rep III to ensure the highest level of customer excellence. This role involves managing customer inquiries, order management, and serving as a liaison between customers and the sales organization while maintaining compliance with company policies.

Pharmaceuticals

Comp. & Benefits

Responsibilities

Handle all incoming calls, faxes, and emails from Customers and Sales Organization as it pertains to order management

Maintains knowledge of company products and customer service processes

Daily order entry

Daily 222 form clearing and accuracy reviews

Prepare and process credit and re-bills. Provide resolution to ensure that there will not be additional AR discrepancies with Customer

Track shipments as requested by Customer and Distributor using carrier web sites

Research discrepancies and provide a resolution to eliminate future occurrences

Coordinate shipments with freight forwarders: obtain booking details, prepare shipper’s letter of instruction and export documentation

Review all requests for return of product and compare to current Returns Goods Policy. Process returns in JDE system and obtain necessary approvals from Sales Organization and Management. Communicate valid return authorization to Customer, Distributor and Sales Organization

Issue credits for product returned in a timely basis. Research and confirm all discrepancies and follow through accordingly

Work with Product Management and Master Data Department on product inquiries and release dates of product

Place outbound phone calls to Customers and Distributors. These outbound Customer calls would primarily consist of follow through as it pertains to all aspects of order management

Work with IT to enhance order related systems

Work closely with Credit & Collections, to ensure timely shipment of orders

Coordinate with Product Managers the timely release of all manual allocations

Ensure optimal service to all of our Customers and Distributors while maintaining corporate profitability and efficiency

Strong communicator, negotiator, and team player

Other duties as assigned

Qualification

Customer service experienceInternational customer serviceJDE systemsRecordkeeping knowledgeBilingual in SpanishAnalytical skillsMulti-taskingMicrosoft OfficeCommunication skillsInterpersonal skillsOrganizational skillsTeam player