Smoothie King (SKFI) · 1 week ago
Smoothie King Shift Lead (Team Captain) - Opening
Pflugerville, TX
Full-time
Onsite
New Grad, Entry Level
$15.50/hr - $19.50/hr
0+ years expSmoothie King is a company committed to helping people live healthier lives through nutrition. The Shift Lead (Team Captain) serves as a team leader, providing guidance to team members, managing shifts, and ensuring excellent guest service and operational efficiency.
FitnessFood and BeverageHealth Care
Responsibilities
Serve as the team leader during shifts, setting the pace and standards for the team
Create and deliver a shift huddle at the start of all shifts to ensure the team understands the goals for the shift
Ensure positioning is in use and all team members understand their assigned roles to maintain efficient operations
Provide guidance, coaching, and support to Crew Members
Hold team members accountable for proper uniform and completion of daily checklist tasks
Ensure efficient use of labor hours while delivering excellent guest service
This may involve adjusting team member schedules, such as sending Crew Members home or enforcing breaks
Ensure all items are properly labeled and adhere to food safety standards
Monitor and enforce adherence to operational standards, including speed of service, product quality, and cleanliness
Assist team members at the POS with upselling, voiding, or refunding transactions
Ensure all guests receive excellent service and that their needs are met promptly
Handle guest complaints or issues effectively to ensure guest satisfaction
Demonstrate and promote the 'Serve to Inspire' culture during shifts
Communicate important information to the franchise owner or manager regarding any problems or unusual matters of significance
'Think on their feet' and remain composed under pressure, effectively handling unexpected situations
Assign tasks to team members to ensure completion of the daily checklist
Encourage team members to meet or exceed goals and complete tasks efficiently
Lead by example in professionalism and work ethic
Fulfill cash handling and inventory reporting responsibilities with honesty
Maintain trust and confidentiality with sensitive information
Demonstrate a willingness to take on new tasks outside of their role
Seek feedback from the franchise owner or manager to improve performance
Qualification
Required
At least 18 or older
Minimum of 6 months of guest service experience in a restaurant or retail environment
Proven ability to lead and direct a team in a fast-paced environment
Ability to lead both by example and direction
Ability to manage shift operations, including staffing and scheduling adjustments
Strong problem-solving skills and the ability to remain composed under pressure
Preferred
Prior leadership experience at work or school organizations is highly preferred
Benefits
Quarterly incentive bonus
Company
Smoothie King (SKFI)
Smoothie King® is a privately held; Dallas-based company and the premier Smoothie Bar and Nutritional Lifestyle Center in the industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Main Post Partners
2025-07-10Private Equity
Leadership Team
Wan Kim
CEO and Chairman of the Board
Chris Bremer
Chief Business Development Officer
Recent News
Food Business News
2025-12-17
2025-12-06
Company data provided by crunchbase