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WSP in the U.S. · 2 weeks ago

Assistant Project Coordinator

Dallas, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

WSP in the U.S. is seeking a full-time Assistant Project Coordinator. The role involves maintaining stormwater customer account databases, invoicing, and ensuring data accuracy while providing excellent customer service and building client relationships.

AssociationBankingE-Commerce

Responsibilities

Update and maintain approximately 35 databases including tables, queries, and macros as needed, to ensure data accuracy and integrity

Develop summary and trend reports to support billing accuracy, revenue tracking, and program performance

Research and contact customers for calls as instructed by client

Research and answer customer calls and emails as needed

Record each call and email in appropriate database

Create billing and payment transactions as needed

Prepare and/or send excel spreadsheets, new invoices or copies of invoices to customers

Preparing letters to customers

Contact customers for payment reminder purposes. This includes locating current phone numbers

Build and maintain strong client and customer relationships through clear communication and follow-up

Communicate billing details, updates, and policy information accurately and effectively

Respond to client concerns promptly and works collaboratively to resolve issues

Qualification

Microsoft ExcelMicrosoft WordMicrosoft AccessDatabase ManagementProject Coordination

Required

0-2 years of experience in project coordination

Must have strong Microsoft Excel skills, including the ability to manage datasets, use formulas, and develop summary reports

Proficiency in Microsoft Word required for document preparation, formatting, and editing

Preferred

Experience with Microsoft Access for data entry and database management. The majority of the storm water data is stored in a Microsoft SQL Server with various Microsoft Access databases as connections to the data. Numerous queries designed for the utilization of the data are located in Access