Software Engineer jobs in United States
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Automation Anywhere · 1 week ago

Software Engineer

positionSan Jose, CA
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$100K/yr - $130K/yr
date2+ years exp

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. They are seeking a driven Engineer who will play a critical role in sustaining and strengthening core product operations while collaborating closely with customers and internal teams to diagnose and resolve production issues.

Artificial Intelligence (AI)Business Process Automation (BPA)Enterprise SoftwareMachine LearningRobotic Process Automation (RPA)SaaS
badNo H1Bnote

Responsibilities

Partnering with various customer facing teams to connect with customers and partners to gather detailed information about production issues, demonstrating empathy and technical acumen
Quickly assessing situations to provide workarounds that unblock customers while permanent solutions are developed
Maintaining clear, proactive communication throughout the resolution process to build and maintain customer trust
Partnering closely with Support and CloudOps teams to ensure seamless customer experiences
Investigating and diagnosing complex issues across the full stack using AI-powered observability tools and traditional debugging techniques
Diving deep into codebases to identify root causes of production incidents
Creating well-documented pull requests with fixes and route them to subject matter experts for expedited review
Following up diligently with Product and Engineering teams to ensure timely resolution and deployment of fixes
Analyzing patterns in customer issues to identify opportunities for product improvements
Contributing to building stronger observability and monitoring capabilities
Documenting troubleshooting processes and solutions to build a knowledge base for the team
Participating in post-incident reviews with a learning mindset, focusing on prevention and process improvements
Working closely with Support, CloudOps, Product, and Engineering teams to deliver fast, reliable resolutions
Advocating for customer needs within internal teams while balancing technical constraints
Sharing insights from customer interactions to inform product roadmap and quality initiatives

Qualification

Full stack developmentProgramming skillsTechnical troubleshootingVersion control (Git)Web application architectureObservability toolsCloud platformsDistributed systemsCommunicationCollaborative mindsetGrowth mindset

Required

Bachelor's Degree in Computer Science or similar field
2+ years of professional experience in full stack development
Strong programming skills with experience debugging and fixing production code
Demonstrated ability to troubleshoot complex technical issues systematically
Experience working with version control systems (Git) and creating pull requests
Genuine passion for customer success and problem-solving
Proficiency in both frontend and backend technologies
Understanding of web application architecture, APIs, and databases
Familiarity with observability and monitoring tools
Ability to quickly learn new codebases and technical domains
Excellent communication skills with the ability to explain technical concepts to various audiences
Strong sense of ownership and accountability for customer outcomes
Empathy and patience when working with frustrated customers in high-pressure situations
Collaborative mindset with the ability to work effectively across teams
Growth mindset with eagerness to learn from every challenge
Self-motivated with strong organizational and follow-up skills

Preferred

Experience with cloud platforms and distributed systems is a plus
Understanding the needs of a Performance Oriented System and having worked on one

Benefits

Flexible work schedule / remote roles
Unlimited Personal Time Off
12 holidays off per year
4 days volunteer time off per year
Eligible for 4 company Achievement days off per year
Variety of health care and well-being benefits
Paid family/parental leave
We are a designated “Best Place to Work” for 2 years in a row! Learn more here
Newsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here

Company

Automation Anywhere

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Automation Anywhere is a digital workforce platform that provides end-to-end automation solutions and business processes.
dateFounded in 2003
location
San Jose, California, USA
people-size1001-5000 employees
web-link
https://www.automationanywhere.com/

Funding

Current Stage
Late Stage
Total Funding
$1.05B
Key Investors
Silicon Valley BankSalesforce VenturesWorkday Ventures
2023-05-01Secondary Market
2022-10-03Debt Financing· $200M
2021-12-23Series Unknown· $3.4M

Leadership Team

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Mihir Shukla
Co-Founder, CEO and Chairman
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Ankur Kothari
Co-Founder, Chief Operating Officer and Board Member
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Recent News

PR Newswire
Automation Anywhere Reports Strong Q3 With Record Bookings as Enterprises Accelerate Adoption of Agentic Process Automation and Agentic Solutions
2025-12-18
PR Newswire
November in Review: 11 Top Technology Press Releases
2025-12-05
PR Newswire
Automation Anywhere Among the First 100 Companies to Earn Certification of the ISO Standard for AI Governance and Security, Strengthening Its Leadership in Responsible AI Management
2025-11-10
Company data provided by crunchbase