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Carrington Holding Company, LLC · 1 day ago

Sr Dispute Correspondence Specialist (REMOTE)

United States

Full-time

Remote

Mid, Senior Level

$26/hr - $29/hr

3+ years exp

Carrington Holding Company, LLC is seeking a Sr Dispute Correspondence Specialist to join their remote team. The role involves handling Qualified Written Requests and Written Credit Bureau Disputes, requiring strong analytical skills and the ability to compose detailed responses to borrower inquiries.

Financial ServicesReal Estate

Responsibilities

Review incoming written complaints from borrowers (or their authorized representatives) and perform factual analyses of loan information, transaction histories, and actions taken on the loans

Research issues to identify root causes and be able to execute a plan of action for resolution

Collaborate with other business units daily to assess appropriate resolution that may improve customer satisfaction

Ensures that the necessary actions/corrections are made to the accounts to resolve disputes, complaints and inquiries

Compose detailed factual narratives/responses to borrowers (or their authorized representatives), summarizing results of investigations, outcomes of actions taken, and final resolution

Compile all corresponding supporting documentation relevant to the investigation findings

Maintain detailed and comprehensive records for all complaints, including error findings that were identified during complaint investigation process, and document corrective actions taken

Manage and track deadlines to ensure compliance with CFPB guidelines of qualified written requests, notice of errors, and request for information

Must continuously learn and keep up to date with the Regulations related to the Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA) the Fair Credit Reporting Act (FCRA), and the Consumer Financial Protection Bureau (CFPB)

Ensure adhere to established department and company policies and procedures

Knowledge of Microsoft Office Suite required

Must be a team player with strong attention to detail and able to work independently

Knowledge of relevant industry-specific software packages preferred

Analytical, Detail oriented

Ability to interact with senior management

Ability to make decisions that have significant impact on the department’s credibility, operations, and services

Ability to organize and prioritize own work schedule on short-term basis

Strong math skills, balance and check results for accuracy

Ability to compose letters

Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly

Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints

Qualification

CFPB regulationsProfessional writing experienceMicrosoft Office SuiteAnalytical skillsMath skillsAttention to detailTeam playerCommunication skillsOrganizational skills