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Beth Israel Lahey Health · 2 hours ago

Customer Service Representative 20 Hours

Boston, MA

Part-time

Onsite

Entry Level

$20.66/hr - $27.81/hr

1+ years exp

Beth Israel Lahey Health is a growing healthcare organization focused on making a difference in people’s lives. The Customer Service Representative role is responsible for ensuring high levels of patient satisfaction through effective communication and meal service delivery.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Answers and processes telephone calls in a polite and courteous manner when dealing with all customers of the Call Center

Explains diet and assists patient with appropriate selections

When needed, assists patients in their rooms with completion of their menus

Encouraging selections from the menu to ensure nutritionally balanced meals

Corrects patients' menus as needed to reflect changes in diet status

In event of manually taking diet orders, checks 24hr report sheet to assess changes in patient status which may affect accurate delivery of the meal (i.e. new admissions, discharges, transfers, etc)

Communicates any special needs of patients or nursing to Food Service Manager, Dietitian or clinical nutrition department

Delivers patients' meals directly to the patients, or other Room Service Associates on the nursing units

Prepares the patients bedside table for meal delivery

Responds to questions from patients and /or family members regarding meals and/or menu selection process

Prepares floor stock sheets according to established par levels

Gathers, delivers and puts away floor supplies in the nursing units kitchen

Being sure to rotate stock and discard outdated perishables

Keeps nursing kitchens and kitchen equipment clean and organized fill out HACCP sheets

Mixes tube/special feedings according to item specific directions

Portions and labels tube/special feedings/supplements accurately

Maintains the clean and sanitary condition of the formulary room and equipment

Inventories supplements and formulary supplies in the store room prepares order list as necessary

Qualification

Nutrition knowledgeHospital food serviceBasic computer skillsCustomer serviceDecision makingProblem solvingWritten communicationOral communicationTeamwork