KLA · 1 day ago
Customer Support Engineer
Taylor, TX
Full-time
Onsite
Entry, Mid Level
$29.19/hr - $49.62/hr
2+ years expKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The Customer Support Engineer will be responsible for customer service activities associated with troubleshooting and repairing complex capital equipment, ensuring operational quality, and enhancing customer production.
ElectronicsInformation TechnologyManufacturing
Hiring Manager
Geetha Paneerselvam
Responsibilities
Represents the company to the customer and assumes accountability for customer satisfaction with service
Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment for customers
Assures operational quality of system equipment
Coordinates actions with customers to minimize down time
Provides assistance to Installation engineers in resolving problems
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site
Ensures equipment enhances customer production
Repairs and updates equipment at customer facility
Prepares fields service reports on customer support activity and provides documentation on re-occurring problems
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
Cross train and assist other field service engineers
Utilize engineering knowledge background
Qualification
Required
Bachelor's Level Degree and/or related work experience of 2 years
Preferred
Represents the company to the customer and assumes accountability for customer satisfaction with service
Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment for customers
Assures operational quality of system equipment
Coordinates actions with customers to minimize down time
Provides assistance to Installation engineers in resolving problems
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site
Ensures equipment enhances customer production
Repairs and updates equipment at customer facility
Prepares fields service reports on customer support activity and provides documentation on re-occurring problems
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
Cross train and assist other field service engineers
Utilize engineering knowledge background
Benefits
Medical
Dental
Vision
Life
Other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Company
KLA
Kla creates tools and services that promote innovation in the electronics industry.
10001+ employees
H1B Sponsorship
KLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (343)
2024 (218)
2023 (191)
2022 (277)
2021 (200)
2020 (226)
Funding
Current Stage
Late StageLeadership Team
Lisa Grunwald
FISH Philosophy CEO
Rick Wallace
President & CEO
Recent News
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2025-08-01
2025-08-01
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