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NCR Voyix · 1 day ago

Executive Director, Collections

Atlanta, GA

Full-time

Onsite

Director/Executive

15+ years exp

NCR Voyix Corporation is a leading global provider of digital commerce solutions for the retail and restaurant industries. The Executive Director of Collections will manage a global collections team responsible for $3B of collections activity, set goals for operations, and ensure adherence to collection guidelines while resolving customer issues efficiently.

Consumer SoftwarePoint of SaleSoftware

H1B Sponsor Likely

Responsibilities

Manage Global Collections team responsible for $3B of collections activity across 35 countries

Set and achieve goals and standards for collections operations

Lead team responsible for day-to-day activities

Coordinate collections activity within a global company with matrix reporting for sales, operations, and finance/accounting. Significant effort is required to facilitate collections when customer problems arise in the collections process

Work closely with Division heads and sales to ensure collection guidelines are adhered to and issues quickly resolved

Daily review of collection reports to ascertain status of collections and balances outstanding and reduce collection cycle times (DSO) where possible

Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad-debt status to account

Monitor aging balances and recommend write offs

Works with internal departments and clients to regulate and resolve hold/release sales orders in accordance with internal rules and regulations

Actively monitor and work with internal departments to resolve all outstanding Accounts Receivable claims

Manage information requests during audits and respond to requests for information during internal audits

Document trends and initiate corrective action to ensure maximum cash reimbursement, prompt payment for services rendered and uninterrupted cash flow

Monitor and provide constructive feedback on team performance to ensure duties are properly performed and employees are working towards common business goals as well as strive to develop a high performing team to maximize the performance and results of the organization

Interface with customer service, sales organizations and senior levels management in communicating and resolving issues

Keep abreast of current trends and practices in field of expertise

Reviews with management credit worthiness decisions on marginal credit approvals and slow paying accounts

Assists in monitoring, tracking and enforcing department policies, procedures and goals while identifying inefficiencies and propose, develop and document new concepts and procedures

Manage the workflow and performance of 45-60 team members

Hire and train new team members

Qualification

Collections managementMicrosoft ExcelTeam managementAccounting conceptsMicrosoft PowerPointSoftware tools for collectionsForeign languagesCommunication skills

Required

15+ years of business-to-business collections experience

5+ years of experience managing a team of 30 or more people

7+ years demonstrated success in collections management

Experience working with software and tools which support the collections process

Experience prioritizing collections

General understanding of accounting concepts

Proficiency using Microsoft Excel including pivot tables and virtual lookups

Excellent web meeting, written, verbal and face-to-face communication skills

Proficiency using Microsoft PowerPoint to build presentations including data visualization

Success working with multiple teams across a complex organization

Preferred

Knowledge of foreign languages is a plus

Company

NCR Voyix

NCR Voyix is a provider of digital commerce solutions for the retail, restaurant, and digital banking industries.

Founded in 1884

Atlanta, Georgia, USA

10001+ employees

https://www.ncrvoyix.com

H1B Sponsorship

NCR Voyix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (59)

2024 (83)