University of Washington · 1 month ago
ServiceNow Engineer 3
United States
Full-time
Remote
Senior Level
$128K/yr - $160K/yr
6+ years expThe University of Washington is seeking a ServiceNow Engineer 3 to join their IT Services team. This role involves designing and maintaining the CMDB data model, leading service mapping implementations, and developing integrations for event management tools, all while ensuring high standards of code quality and governance.
EducationHigher EducationUniversities
Responsibilities
Design, implement, and maintain CMDB data model, relationships, and health dashboards
Lead Discovery and Service Mapping implementation, ensuring accurate and secure service-to-infrastructure visibility
Develop and maintain Event Management integrations with monitoring tools (e.g., SolarWinds, SCOM, Azure Monitor)
Oversee MID Server deployment, upgrades, and performance optimization
Help define CI class governance, reconciliation rules, and normalization strategies
Collaborate with infrastructure and cloud teams for integration and alignment of asset and service data
Lead complex ServiceNow enhancements and integrations spanning ITSM and ITOM suites
Develop and review advanced scripts, flows, and integrations leveraging REST/SOAP and JDBC
Ensure code quality, reusability, and adherence to platform standards and governance
Conduct performance tuning, impact assessments, and upgrade readiness reviews
Contribute to platform roadmap inputs, risk/impact assessments, and cost estimates
Back up architectural reviews when needed
Mentor Engineers I and Developers I/II in ITOM and CMDB practices
Facilitate cross-team design sessions and promote operational automation and observability
Partner with ITIL process owners to align CMDB and Discovery to Config, Change, Incident, and Problem workflows
Represent ITOM in governance and architecture discussions
Partner with ITIL owners to align configuration with processes
Drive CMDB/data model quality, enable change automation and KPI reporting
Promote continual improvement through metrics and retrospectives
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Software Development, Information Technology, or related field or equivalent combination of education/experience
ServiceNow System Administrator and ITOM Implementation Specialist certifications (Discovery, Service Mapping, or Event Management) within six months if not current
ITIL Foundation certification within six months of start date
6+ years' experience must include the below:
Six or more years of ServiceNow platform engineering experience, with at least three focused on ITOM or CMDB architecture
Demonstrated expertise in Discovery, Service Mapping, CMDB design, Event Management, and MID Server administration
Strong scripting skills in JavaScript and Flow Designer
Proven integration experience with REST/SOAP APIs and external data sources
Benefits
15 days of vacation your first year
12 days of sick time
1 personal holiday
11 paid holidays each year
100% matching, 100% immediately vesting 403(b)
Company
University of Washington
University of Washington is an educational institution that provides undergraduate, graduate, and research programs.
10001+ employees
H1B Sponsorship
University of Washington has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (249)
2024 (211)
2023 (159)
2022 (171)
2021 (169)
2020 (154)
Funding
Current Stage
Late StageTotal Funding
$215.35MKey Investors
Avista foundationNational Institute of Allergy and Infectious DiseasesAdvanced Research Projects Agency for Health
2026-01-18Grant· $10M
2025-04-21Grant· $0.01M
2024-09-13Grant
Leadership Team
Andrew S Allen
Adjunct Professor
Arthur Denny
Founder
Recent News
2026-01-19
Sports Business Journal
2026-01-09
Sports Business Journal
2026-01-09
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