Genesys · 3 weeks ago
Sr. Conversational AI Designer
Texas, United States
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $194K/yr
3+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. They are seeking a talented Voice UI Designer to join their Self-service and AI team, where the role combines conversational design expertise with technical implementation skills to create exceptional voice and chat experiences for customers.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Lead discovery processes within the Self-service and AI team to understand customer needs and identify optimal self-service solutions
Conduct customer workshops to design tailored solutions leveraging Genesys and third-party products
Document and estimate self-service solutions with attention to technical feasibility and business requirements
Create and maintain sophisticated conversational design flows that optimize for intent detection, speech recognition, and directed dialogue
Design seamless handoff experiences from automated systems to human agents
Develop IVR solutions, bots, and routing applications for both speech and chat interactions
Collaborate with Genesys technical teams and business partners throughout the development lifecycle
Present and demonstrate proposed IVR solutions to stakeholders and clients
Adjust and update solution logic based on feedback and requirements changes
Conduct knowledge transfer sessions upon project completion
Facilitate solution adoption and ensure client success
Stay current with evolving Genesys self-service technology and third-party bot platforms
Maintain expertise in AI technologies supported by professional services
Provide feedback to product teams regarding APIs, product features, documentation, and architectural improvements
Contribute to best practices and methodology development
Create accurate development effort estimates in partnership with sales teams, engagement directors, and project managers
Collaborate effectively with cross-functional teams including sales, technical implementation, and regional management
Contribute as a team player while maintaining high standards for deliverable quality
Qualification
Required
3-5 years of experience in voice UI design, conversational AI, or related field
Proven experience with IVR design and implementation
Strong understanding of speech recognition, natural language processing, and intent detection technologies
Experience with Genesys platform or similar contact center technologies
Proficiency in creating conversation flows and dialogue management
Knowledge of bot development platforms and AI/ML technologies
Understanding of API integration and technical architecture principles
Experience with customer workshop facilitation and solution presentation
Ability to translate business requirements into technical specifications
Excellent communication and presentation abilities
Strong analytical and problem-solving skills
Customer-focused mindset with ability to understand complex business needs
Collaborative approach with cross-functional teams
Adaptability to evolving technologies and methodologies
Preferred
Experience with Genesys Cloud, PureEngage, or PureConnect platforms
Background in UX/UI design principles
Certification in conversational design or voice user interface design
Experience with Agile/Scrum methodologies
Previous consulting or professional services experience
Knowledge of additional languages for global customer support
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase