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Chartway Credit Union · 1 week ago

Collector II

Virginia Beach, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Chartway Credit Union is committed to fostering a diverse and inclusive workplace. The Collector II is responsible for efficiently processing assigned accounts, contacting delinquent members to obtain payments, and recommending strategies to mitigate losses.

BankingFinanceFinancial ServicesOnline Portals

Responsibilities

Processes collection department payments via Western Union, Converge, ECM (ACH and Credit Card)

Maintains established performance standards

Train and mentor level 1 collector

Assists management with special collection projects

Sends collection letters and emails using expiration dates and notices that are appropriate with delinquency type

Recommends and prepares Workout Packets following approved Workout Program

Solid understanding of how to handle bankruptcy accounts

Working knowledge of Repo process, letters, arrangements, fees, payments, and CPI

Responsible to understanding all loan types

Skip Trace using approved sites

Understanding FDCPA, collection procedures and following Chartway Credit Union Policy and Procedures

Assists in area as directed by manager(s)

Recommend loss prevention strategies that provide protection for the credit union with respect to its interest in collateral

Qualification

Collections experienceFDCPASkip TraceWordExcelOutlookBilingual in SpanishMath calculationsCustomer serviceCommunication skills

Required

High school education or equivalent GED

Minimum of 2 years of Collections experience in any of these areas: Consumer loan, Mortgage, Fraud, Small Business and Student Loans or equivalent experience working mid to high level delinquency accounts

Processes collection department payments via Western Union, Converge, ECM (ACH and Credit Card)

Maintains established performance standards

Train and mentor level 1 collector

Assists management with special collection projects

Sends collection letters and emails using expiration dates and notices that are appropriate with delinquency type

Recommends and prepares Workout Packets following approved Workout Program

Solid understanding of how to handle bankruptcy accounts

Working knowledge of Repo process, letters, arrangements, fees, payments, and CPI

Responsible to understanding all loan types

Skip Trace using approved sites

Understanding FDCPA, collection procedures and following Chartway Credit Union Policy and Procedures

Assists in area as directed by manager(s)

Recommend loss prevention strategies that provide protection for the credit union with respect to its interest in collateral

Communicate clearly utilizing proper grammar and telephone etiquette effectively and in a professional matter

Ability to correspond in a professional manner using Word, Excel, and Outlook

Ability to refer to policy and procedures when applying information and making decisions

Ability to change quickly with the needs of the Collection Department

Ability to compute math calculations using addition, subtraction, multiplications division and percentages

Adherence to State and Federal collection and bankruptcy laws, rules, and regulations. Cross-Collateralization policies Credit rating agencies and reports

Must be able to maintain composure with difficult or irate customers

Meet or exceed all training requirements for Level 1 position

Ability to attend all required Credit Union meetings and successfully complete all required training classes

Candidates must have a good credit history for consideration

Preferred

Bilingual in Spanish is preferred but not required

Benefits

Comprehensive benefits package

Company

Chartway Credit Union

Guided by our Purpose and Values, we're honored to serve more than 230,000 members through our branch network and a full line of traditional and digital financial products and services, including Online, Mobile, Video, and Telephone Banking.

Founded in 1959

Virginia Beach, Virginia, USA

501-1000 employees