Northeastern University · 3 weeks ago
Senior Digital Solutions Analyst, AI Programs and Platforms
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$98K/yr - $141K/yr
5+ years expNortheastern University is seeking a collaborative, innovative, and consultative senior digital solutions analyst to support the activation, diffusion, and ongoing support of AI programs, platforms, and training across the university. This role blends business analysis, digital solutions engineering, consulting, and platform/product ownership to drive successful adoption and integration of AI technologies into administrative and academic workflows.
Education
No H1B
Responsibilities
Lead requirements gathering, solutioning, and stakeholder engagement and alignment for AI initiatives. Engage with staff, faculty, and students to understand needs, demo AI tools, facilitate solutions, and drive adoption
Help drive and execute the lifecycle of AI platforms and digital solutions, including roadmap, enhancements, user support, and change management. Ensure platforms meet evolving university needs
Independently and in conjunction with other AI and digital solutions team members, plan for, configure, and deploy AI-enabled solutions. Document solutions and support users for effective adoption
Independently and in conjunction with other digital solutions and training team members, develop and deliver training, documentation, and enablement programs to support AI activation and diffusion across the university
Monitor usage, collect feedback, research new tools and trends, and drive ongoing improvements to AI programs and platforms
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Business, or related field
Minimum of 5 years of experience in IT business analysis, digital solutions engineering, or product/platform ownership, with at least 1 year focused on AI/ML systems or digital transformation
Demonstrated experience with AI tools and platforms (e.g., Copilot, Claude, Microsoft 365, ServiceNow, Miro, Qualtrics, cloud AI services)
Advanced proficiency in requirements gathering, process mapping, solution design, and technical documentation
Experience designing, implementing, and supporting digital solutions for diverse user groups
Strong consulting and stakeholder engagement skills, with the ability to translate business needs into technical specifications
Experience developing and delivering training and enablement programs for technology adoption
Proficiency in monitoring system/platform performance, troubleshooting incidents, and implementing improvements
Familiarity with DevOps, MLOps, or CI/CD principles as applied to AI systems and digital platforms
Excellent communication, collaboration, and customer service skills
Ability to work independently and as part of cross-functional teams
Flexibility to work outside regular hours as needed
Preferred
Technical certifications in relevant areas (e.g., cloud platforms, business analysis, AI/ML, digital solutions)
Benefits
Medical
Vision
Dental
Paid time off
Tuition assistance
Wellness & life
Retirement-
Commuting & transportation
Company
Northeastern University
Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Angela Hosking
CEO Regional Dean
Dave Thurman
Dean & CEO, Seattle Campus
Recent News
2024-01-06
Alfred P. Sloan Foundation
2023-10-30
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