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Illumina · 2 weeks ago

Systems Support Engineer 1

San Diego, CA

Full-time

Onsite

New Grad, Entry Level

$73K/yr - $110K/yr

0+ years exp

Illumina is a company focused on expanding access to genomic technology to improve health equity. The Systems Support Engineer 1 role involves investigating and resolving system-level platform issues while supporting verification and validation activities for genomic analysis tools.

BiotechnologyGeneticsHealth CareMedical

No H1B

Responsibilities

Hands-on testing and integration of systems: hardware, software, chemistry, and application components

Use mechanical, optical, fluidics, electronics, and chemistry knowledge to troubleshoot system-level sequencing instrument issues

Collaborate with all functions within development teams (Engineering, Chemistry Development, Consumables, Software, Field Service, Manufacturing, etc.)

Provide product support for pre- and post-launch activities

Perform testing and troubleshooting to gather data and make technical recommendations

Support investigation experiments and design verification test plans

Laboratory work requires a minimum of 80% time onsite

Use of Confluence, Jira, MS 365 and other collaborative software to aid in fleet management, allocation, issue tracking, and other laboratory administrative tasks

Occasional travel to support instrumentation builds and troubleshooting

Qualification

BioengineeringMechanical EngineeringElectrical EngineeringData analysisRoot cause analysisLaboratory experienceDetail orientationStatistical analysisRegulated environmentsCommunication skillsProblem solvingCollaboration

Required

Typically requires a minimum of 0-2 years of related experience with a Bachelor's degree in Engineering or related field; or equivalent work experience

Basic laboratory experience

Good data analysis skills and a logical approach to problem solving skills

High degree of detail orientation and documentation

Root cause analysis methodology and execution

BS/MS in Bioengineering, Mechanical Engineering, Systems Engineering, Electrical Engineering, or a related engineering/scientific field OR a BS/MS in an unrelated field with engineering/scientific work experience