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Fleet Data Centers · 1 week ago

Senior Principal Technical Program Manager, Customer Requirements

Mercer Island, WA

Full-time

Onsite

Senior Level, Lead/Staff

$180K/yr - $225K/yr

10+ years exp

Fleet Data Centers designs, builds, and operates mega-scale data center campuses. The Senior Principal Technical Program Manager, Customer Requirements role manages direct engagement with customer technical teams to refine requirements and drive consensus on data center projects.

Data CenterData Center AutomationIT Infrastructure

Responsibilities

Execute independently to drive regular external engagements with customers and translate requirements into formats needed for execution teams to deliver on time and within cost commitments

Leading through influence. This role is a leadership position that will require influencing customers externally and design engineering, supply chain and commercial leadership internally to drive a successful delivery engagement with Fleet’s end customer

Partner with end-users/customers to drive closure on their needs into artifacts that define: building form factor, availability requirements, datacenter whitespace layout (busways, cooling systems, networking) into clear requirements that can be executable and well-defined requirements. The right candidate can strike the right balance between ensuring execution teams have sufficient detail to progress their work while maintaining customer satisfaction around flexibility and openness to meeting their needs

Shape and define our external engineering change request process that manages scope, schedule and cost changes. They must be capable of adapting the process to meet the evolving and unique nature of individual engagements, driving adherence to process and capable of applying the correct judgement to the right size process situationally

Post lease signature, the person in this role must be capable of adapting product definitions and working with internal commercial and legal teams (as necessary) to update commercial contracts

The right candidate shall be capable of engaging SMEs and experts across a broad range of subject areas including: Datacenter form factor, power and cooling, network and whitespace layout, utility and behind-the-meter power contracting and whitespace definition (rack layout, containment, power and cooling distribution, etc.)

Candidates must have excellent communication skills to synthesize complex requirements and their implementation details into a quick executive summary. They should also understand TCO and schedule the impact of a desired change

Qualification

Technical program managementData center expertiseCustomer engagementMicrosoft Office SuiteJIRAProcess mappingAnalytical mindsetRelationship managementEmotional intelligenceStrategic thinkingCritical thinking

Required

10 years of experience managing complex programs in technical solution delivery (preferably in the datacenter space) at scale: either as part of a cloud operator (Fleet customer) or through another datacenter developer

The right candidate will possess demonstrable technical depth in key data center domains such as power, cooling, and networking, and will be capable of rapidly expanding their knowledge across adjacent disciplines to support evolving customer and project needs

Demonstrated examples of leading complex programs from inception to delivery is a must

Communication/Presentation Skills: Skill in Microsoft Word, Excel and PowerPoint. Experiencing using/adapting JIRA is a strong plus. Process mapping experience is also valuable

Ability to analyze schedule data and communicate findings clearly

Bachelor's degree in Electrical Engineering, Mechanical Engineering, or Computer Science or related field is preferred

Detail-oriented with strong organizational skills

Effective communication and collaboration across multidisciplinary teams

Analytical mindset for identifying risks and optimizing schedules

Ability to work under pressure and manage multiple priorities

Strong analytical, organizational, communication, and problem-solving skills, with the ability to manage competing priorities

Integrity and Ethical Standards: Build trust, ensure fairness, and foster long-term, transparent relationships with suppliers

Effective Communication: The ability to clearly convey expectations and requirements to suppliers and negotiation parties, while understanding their needs and concerns

Emotional Intelligence (EQ): Ability to understand the emotions, cultural nuances, and motivations of others, while effectively managing one's own emotions during high-pressure negotiations

Strategic Thinking: Recognize how supplier relationships and negotiations align with the broader organizational goals, while aiming for outcomes that benefit both parties

Critical Thinking Skills: Finding innovative solutions and being flexible in addressing unexpected challenges

Analytical Ability: Make data-driven decisions, assess cost structures, and identify potential risks, ensuring informed and strategic outcomes

Influence and Persuasion: Able to effectively advocate for their position, build consensus, and secure favorable agreements without compromising relationships

Operational Paranoia: Anticipate risks, identify vulnerabilities, and proactively implement mechanisms to prevent and minimize disruptions and safeguard safety, security, availability, and scale

Relationship Management: Cultivate trust, collaboration, and long-term partnerships, while building a broad network that provides valuable benchmarking, industry insights, and alternative sourcing options