Comprehensive Energy Services, Inc. ยท 1 month ago
Service Coordinator II
Longwood, FL, USA
Full-time
Onsite
Mid, Senior Level
5+ years expComprehensive Energy Services, Inc. is hiring an Experienced Service Coordinator II who will support the operations management team to maximize resources and profitability. The role involves coordinating service requests, ensuring customer satisfaction, and maintaining relationships with customers and subcontractors.
Information Technology & Services
Responsibilities
Receive customer requests for unscheduled or scheduled service, and dispatch technicians as needed
Request and manage permitting, liens, and notary
Ensure work has been performed to the customer's expectations and provides customer follow up as needed
Answer customer inquiries and resolves or escalate customer issues, as needed
Reconcile all service requests daily upon completion of the service job
Provided follow-up on activities to ensure service will be completed within the expected timeline
Provide Technicians with service repair estimates as needed
Provide the customer with immediate quotes for any unexpected labor and/or costs that may occur
Follow-up with the customer on proposals extra work
Develop and maintain viable long-term relationships with customers and subcontractors
Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction
Researches and follows up on questions identified during monthly business review
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in Sage Management
Aim to keep all customers satisfied, both external and internal
Contact the customer within 24hrs of service completion to confirm the issue has been resolved to meet 100% guest satisfaction
Order all maintenance material and repair parts as needed
Escalate issues to appropriate individuals for timely follow-up as required. May require direct interaction with customers for a follow-up to secure purchase orders and/or meet special invoicing needs
Verify that all work orders have the correct billing information such as; rates, materials, miscellaneous charges, etc., before sending to Accounting for closure
Forward all field generated sales lead to the appropriate Salesperson or Supervisor
Qualification
Required
Minimum of five years of service-related experience, managing service operations, and/or service scheduling
High school diploma or equivalent required
Must demonstrate the ability to perform work independently
Strong organizational skills with a proven track record showing attention to detail
Superior verbal, reading, and writing skills; able to communicate at all levels
Must be able to read and apply manufacturers' instructions and to communicate with customers, suppliers, and other CES employees clearly
Must have the ability to simultaneously handle large projects, tasks, and issues with tact, cooperation, and persistence
Able to prioritize work activities based upon financial impact to desired business goals
Possess basic computer skills including Microsoft Word and Excel
Demonstrate the ability to develop relationships
Strong analysis and judgment skills
Works well in a team environment
Preferred
Associate's degree preferred
Experience and/or basic project accounting/cost principles, desired
Some knowledge of industry standards within the area of discipline; HVAC, Refrigeration, Controls, or Plumbing
Benefits
Medical
Dental
Vision
Company Paid Life Insurance and Short Term Disability
Additional Life Insurance
Long Term Disability
Accident
Cancer
Hospital
401 K
Paid Time Off
Holiday pay
Referral Program
Company
Comprehensive Energy Services, Inc.
Founded in 1992, Comprehensive Energy Services, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
shelly morgan
co-founder
David Yates
Chief Financial Officer
Company data provided by crunchbase