AMF Bakery Systems · 1 month ago
D365 CRM Business Analyst **HYBRID, MUST BE LOCAL OR WILLING TO RELOCATE**
Richmond, VA, USA
Full-time
Hybrid
Senior Level
6+ years expAMF Bakery Systems is part of the Markel Food Group, seeking a D365 CRM Business Analyst to join their global IT Application team. The role involves maintaining and supporting D365 CRM solutions, collaborating with various departments, and advising senior leadership on Sales and Field Service functions.
BakeryManufacturing
Responsibilities
Serve as liaison between technology and business end-users including hands on coding experience
Identify, assess, and document business requirements, recommending business priorities and advising business on options, risks and costs versus benefits of various solutions
Triage incidents/problems with CRM systems as they arise (as Tier I/II support), and either manage or directly perform enhancements/fixes to provide resolution satisfactory to our business partners
Create & identify ways to improve CRM metrics and KPIs
Write and socialize test plans, System Integration test cases and UAT test cases related to supported CRM systems and their changes
Partner with internal global users to learn their business, business processes, challenges and objectives
Manage projects/enhancements by gathering requirements and finalize solutions
Manage execution of System Integration Testing and UAT related to supported CRM systems and their changes
Support users with the in-built visualization tools for analytics and build on-demand reports or charts
Assist with completing operational readiness (Service Transition) documentation required of all changes made to CRM systems
Develop use cases to explain/demonstrate business requirements/specifications to the technology team
Facilitate implementation of new functionality through communications, training sessions, demos, and the development of appropriate documentation
Critically evaluate information from multiple sources and clearly indicate quality of final analysis
Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs
Analyze and report on complex data to meet business needs
Qualification
Required
6+ years of hands-on functional Dynamics 365 CRM (Sales and Field Service) experience
Bachelor's degree in Computer Science or related field
Good knowledge of project tools including Office, Visio, Issue tracking system, Visual Studio
Experience and knowledge of Dynamics CRM cloud application
Experience in CRM implementation and support of CRM application
Experience/understanding of business process reengineering and business modeling concepts
Prior experience in CRM implementation and support is required
Strong analytical and writing skills
Experience configuring, creating new setups and master data import in Dynamics 365
Ability and willingness to travel up to 25%
Preferred
Preferred certifications: Salesforce Administrator, Microsoft Dynamics
Business experience a plus
Company
AMF Bakery Systems
AMF Bakery Systems is a manufacturer of high speed bakery equipment.
201-500 employees
H1B Sponsorship
AMF Bakery Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2005-01-01Acquired
Leadership Team
Leanne Parker
Chief Financial Officer
Recent News
Precedence Research
2025-10-31
EIN Presswire
2025-10-09
2025-09-23
Company data provided by crunchbase