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ZutaCore · 1 week ago

Support & Deployment Engineer

Foster City, CA

Full-time

Onsite

Senior Level

5+ years exp

ZutaCore is seeking a Support & Deployment Engineer to ensure successful planning and onsite deployment of their solutions. The role involves coordinating with cross-functional teams, performing hands-on installations, delivering technical support, and maintaining customer communications.

Data CenterInformation TechnologyMachinery ManufacturingMechanical Design

Hiring Manager

✨Korin Cahani ✨Always Hiring✨

Responsibilities

Ensure successful planning and onsite deployment of ZutaCore solutions

Site readiness and retrofit coordination (as required)

Ensure timely ZutaCore HyperCool® hardware delivery and availability

Coordinate with facilities and third-party partners (as required), e.g., OxM servers, racks, facilities power, water, and networking

Maintain customer/partner communications

Perform hardware retrofit, rack installation, and connectivity (power, water, network)

Power up the solution

Conduct solution testing and troubleshooting

Deliver customer/partner onsite user and maintenance training

Obtain customer/partner sign-off (handoff)

Complete post-deployment report

Deliver timely and accurate remote and onsite technical support for deployed ZutaCore solutions to customers and partners

Take strict and proactive end-to-end ownership of customer/partner-reported issues, from report to resolution acceptance (email, phone, onsite)

Maintain detailed records (support cases) of reported issues, including photos and videos provided by partners or customers

Perform remote issue diagnosis and troubleshooting

Replicate issues in the lab (as available)

Provide onsite assistance when required

Manage case escalations

Document and deliver resolutions

Provide timely status updates to customers/partners on open cases

Collaborate closely with Engineering, QA, and Operations teams to solve complex issues

Follow up with partners and customers to keep them informed of issue status and resolution progress

Create knowledge-base articles

Review and provide input for product and maintenance documentation development

Qualification

HVAC systemsData Center OperationsTechnical troubleshootingCustomer support managementLinux operating systemsCommunication skillsTime management

Required

BS or MS degree in Mechanical Engineering or a relevant technical field

Certifications in Data Center Operations and/or HVAC

Minimum of five years' experience with hands-on working knowledge of HVAC systems, including facility water loops, chillers, CRAC units, CRAH units, and their integration within data center cooling infrastructure

Strong understanding of data center server hardware, including server architecture, component layout, airflow design, and power delivery

Experience with high-density systems such as Dell XE9680, and hands-on knowledge of server retrofits for specialized solutions (e.g., direct-to-chip cooling)

Familiarity with CPU/socket configurations, GPU integration, PCIe expansion, and mechanical constraints related to thermal and power modifications

Working knowledge of data center electrical power systems, including voltage, phase, current (amperage), and power distribution

Experience delivering remote and onsite support for IT technologies in large-scale data center operations

Experience with customer support case management systems and related processes

Detail-oriented with strong technical troubleshooting and problem-solving skills

Strong written and verbal communication skills with customers and cross-functional teams

Self-motivated team player with excellent time and multi-project management skills

Willingness to travel domestically and internationally as required