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CloudShare · 1 month ago

Customer Implementation Manager

Denver, CO

Full-time

Hybrid

Mid, Senior Level

$110K/yr - $135K/yr

5+ years exp

CloudShare is a leader in providing Virtual labs to global Fortune 500 businesses. The Customer Implementation Manager will own the implementation lifecycle for customers, leading integrations, configurations, and training to ensure optimal utilization of the CloudShare platform.

Enterprise SoftwareInformation TechnologySoftware

Growth Opportunities

Responsibilities

Lead end-to-end implementation projects for new customers: kick-off, project planning, resource coordination, milestones, risk identification/mitigation, go-live readiness

Translate customer business objectives, environment needs and workflows into a configuration of the CloudShare platform (labs, sandbox templates, integrations, usage policies, analytics)

Deliver customer onboarding: environment provisioning, template setup, network & VM configuration, roles/permissions, usage controls, analytics setup

Provide training (both virtual and possibly on-site) to customer admins, trainers and end-users: how to create, clone and manage virtual labs; best-practice usage; adoption techniques

Drive customer adoption and value: monitor usage metrics, user engagement, provide proactive recommendations for optimisation and best practices

Serve as primary internal advocate for the customer during implementation: communicate status, escalate issues, ensure alignment with product, support and engineering teams

Document implementation plans, customer requirements, project status, training materials, and post-go-live check-in outcomes

Capture customer feedback on the platform and implementation experience; collaborate with Product and Engineering to refine the onboarding process and product features

Manage multiple concurrent projects/customers and adapt processes for scale and repeatability

Ensure client satisfaction and help the customer transition cleanly into the ongoing Customer Success / Account Management phase

Qualification

SaaS implementationCloud-based infrastructureProject managementCustomer trainingCross-functional collaborationAnalytical mindsetCustomer-centric mindsetCommunication skillsFlexibilityAdaptability

Required

Bachelor's degree in a relevant field (Business, IT, Computer Science) or equivalent experience

5+ years of hands-on experience in SaaS implementation, onboarding, or customer-facing technical roles

Solid understanding of cloud-based infrastructure (virtual machines, networking etc...)

Excellent project management and organisational skills: able to define project plans, track milestones, manage risks and deliver on time

Exceptional communication skills (verbal and written), able to engage with both technical and non-technical stakeholders, and convey complex concepts

Strong customer-centric mindset with high empathy, ability to build trust and drive adoption

Comfortable delivering training to groups of varied experience levels

Analytical mindset: able to interpret usage/adoption metrics, provide insights, and actionable recommendations

Experience working cross-functionally with Sales, Product, Support, and Engineers

Ability to manage multiple implementations simultaneously while maintaining high quality

Flexibility and adaptability: comfortable with changing priorities and customer needs in a fast-paced environment

Preferred

Experience in hands-on lab platforms, virtual training environments or sandboxing services

Knowledge of onboarding enterprise software or working with large-scale customers

Familiarity with implementation tools (CRM like Salesforce, project management tools, ticketing systems) and usage analytics

Certification or experience in adult learning/training methods

Willingness to travel occasionally (if required) for on-site training or go-lives

Benefits

Medical, Dental, Vision benefits

401K

Flexible PTO

12 Paid Holidays

Hybrid work with a modern downtown Denver location - Gym, Onsite Amenities, Parking

Company

CloudShare

CloudShare enables on-premise solutions to use the cloud unchanged, providing an intuitive user experience.

Founded in 2007

San Francisco, California, USA

51-200 employees

https://www.cloudshare.com

Funding

Current Stage

Growth Stage

Total Funding

$20M

Key Investors

Globespan Capital Partners

2025-04-14Acquired

2011-07-05Series Unknown· $10M

2009-12-11Series B· $10M

Leadership Team

Zvi Guterman

Founder, CEO

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