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Macy's · 1 week ago

Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Crabtree Valley Mall - Full Time

4325 Glenwood Avenue - Suite 1202, Raleigh, NC, 27612, US

Full-time

Onsite

Entry Level

1+ years exp

Macy's is a storied retail company that has been a part of American culture for over 160 years. They are seeking a Retail Commission Sales Associate to create exceptional shopping experiences in their Furniture department by building customer relationships and achieving sales goals.

Consumer GoodsFashionRetail

Responsibilities

Achieving sales goals

Promoting protection plans

Managing return rates

Encouraging customer engagement with the loyalty program

Supporting inventory and fulfillment activities within the department

Using technology to assist customers in visualizing their purchases, placing orders, and comparing products

Providing expert guidance and addressing customer questions and concerns

Maintaining contact with customers throughout the delivery process and resolving issues to ensure satisfaction

Ensuring the sales floor is clean, organized, and prepared for customers

Reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on current trends and promotions

Offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships

Recovering the floor, updating signs and pricing, and supporting any needed merchandise moves

Sharing loyalty program benefits and ensuring customers have all they need before thanking them

Qualification

Sales goals achievementCustomer relationship buildingProduct knowledgeTechnology proficiencyCustomer engagementResourcefulnessEffective communicationTeam collaborationAdaptability

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Be comfortable communicating and collaborating with customers and colleagues

Meeting daily sales goal challenges along with Client and Protection plan goals

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

You can handle electronic devices with no problem

1-2 years of related experience is required

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions