Brown & Brown · 18 hours ago
Field Services Engineer
Daytona Beach, FL
Full-time
Onsite
Mid Level
4+ years expBrown & Brown is seeking a Field Service Engineer to join their growing team in Daytona, FL. The role involves providing internal support for employees, managing IT infrastructure, and enhancing customer support services through technical expertise.
Insurance
Responsibilities
Support the IT infrastructure for a department or office including the physical network, servers and applications
Support the desktop environment and physical security at local office
Conducts evaluation of the technology process problems and recommends solutions
Provides support for complex computing environment in areas such as hardware, software and networks
Perform support for special applications requiring extensive knowledge and expertise
May design and delivery training for enterprise tools and applications
Executes core administration tasks and functions in specific area assigned within guidelines and service levels
Follow up on outstanding requests/incidents and ensure timely resolution
Coordinate and support the use of audio and video equipment in conference rooms
Identify and automate processes to improve customer support services
Manage and monitor internal assets to ensure accurate inventory records
Other duties as assigned
Qualification
Required
Support the IT infrastructure for a department or office including the physical network, servers and applications
Support the desktop environment and physical security at local office
Conducts evaluation of the technology process problems and recommends solutions
Provides support for complex computing environment in areas such as hardware, software and networks
Perform support for special applications requiring extensive knowledge and expertise
May design and delivery training for enterprise tools and applications
Executes core administration tasks and functions in specific area assigned within guidelines and service levels
Follow up on outstanding requests/incidents and ensure timely resolution
Coordinate and support the use of audio and video equipment in conference rooms
Identify and automate processes to improve customer support services
Manage and monitor internal assets to ensure accurate inventory records
Windows desktop environments, Win 10, Win 11 and Office 365 Suite
Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy
Security enablement on Mobile devices (iOS, Android)
Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services
File server knowledge and File Sharing systems, and SFTP applications
Security products such as laptop encryption, backup, anti-virus
Experience with remote desktop support tools, VPN and VDI environments
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written to a wide range of end-users
Knowledge of Information Security, Network Security, Firewall Administration, System Administration
Preferred
Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module
SharePoint Security, role base security definitions and deployment
Experience in an SD-WAN and/or MPLS network environment
Previous experience working in a SOX and HIPAA environment a plus
More than 4 years' experience working in an office/enterprise setting supporting Windows/MAC
Benefits
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company
Brown & Brown
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Eubank
COO/CFO Dealer Services
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
Recent News
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