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hyperexponential · 5 days ago

Enterprise Customer Success Manager (US)

New York, United States

Full-time

Hybrid

Mid, Senior Level

$135K/yr - $150K/yr

Hyperexponential is building an AI-powered platform for the insurance industry, enabling critical decision-making. The Enterprise Customer Success Manager will partner with large enterprise customers to drive value and ensure effective adoption of the hx platform, while collaborating cross-functionally to enhance customer success.

InsuranceInsurTechMachine LearningSoftware

Responsibilities

Act as a strategic partner to enterprise customers, guiding them to achieve measurable value and long-term success through effective adoption of the hx platform

Drive customer value and platform adoption by ensuring accounts realise strategic outcomes and actively leverage core product capabilities

Maintain and grow account health by executing proactive renewals, detecting risks early, and identifying opportunities for expansion

Deliver high-impact engagements (e.g., QBRs, workshops, value assessments) that showcase deep customer understanding and elevate the hx brand

Capture and structure feedback from enterprise customers, translating insights into actionable product and operational improvements

Champion cross-functional collaboration by partnering with Sales, Product, Delivery, and BVC to ensure smooth delivery, resolve issues, and align on customer success strategies

Qualification

Customer Success ManagementSaaS PlatformsAccount ManagementProactive Renewal StrategiesCustomer EngagementsCross-functional CollaborationStrategic InsightResilienceProactive ApproachFeedback CommunicationAdaptability

Required

Successfully managed and grown complex enterprise accounts, driving measurable customer value and high adoption of SaaS or technology platforms

Delivered proactive renewal strategies and identified expansion opportunities, resulting in strong net revenue retention (NRR) across large accounts

Led high-quality customer engagements (e.g., QBRs, workshops) that demonstrated strategic insight and strengthened client relationships

Captured and communicated structured customer feedback, influencing product or operational enhancements

Collaborated effectively with cross-functional teams (Sales, Product, Delivery, BVC) to align on customer outcomes and resolve challenges

Demonstrated resilience, adaptability, and a proactive approach in fast-paced, ambiguous environments, consistently prioritising actions for maximum impact