Travel + Leisure Co. · 4 weeks ago
Consumer Insights & Research Manager
Orlando, FL
Full-time
Onsite
Senior Level
7+ years expTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, dedicated to putting the world on vacation. The Manager, Consumer Insights & Research is responsible for developing and delivering insights on the Travel & Leisure customer and associate to internal stakeholders, shaping business decisions to improve customer experience and outcomes.
HospitalityTour OperatorTravel
Responsibilities
Deliver actionable insights: Tackle each research project with a well-thought out plan, execute to deliver high-quality insights to stakeholders in a timely fashion, and work with business partners to implement changes (as needed) and measure success
Inspire others: Foster consumer-driven decision-making throughout the organization. Drive impactful change through insightful data, compelling storytelling, strong relationships, and cross-functional alignment
Drive results: Understand both our customers and our business thoroughly. This enables you to deliver essential insights that are seamlessly integrated with actionable recommendations tailored to our complex consumer and business landscape. We are a function known for curiosity, creativity, innovation, objectivity, actionable storytelling, technical excellence, strategic thinking, and a passion for change
Use consumer insights to inform some or all of the following: market sizing, consumer segmentation, demand, and design efforts for new brand, product, benefit, or partnership development; wins and opportunities in customer experience delivery from VOC program data; brand equity KPI tracking and industry trends and benchmarks; senior leader, investor, or public relations information requests
Manage ongoing Voice of the Customer (VOC) survey processes (e.g. Post Tour, Post Stay, After Call, Digital Experience, Club Relationship), including survey updates, survey health tracking, issue resolution, dashboard creation and updates, user role design, platform training, and stakeholder communication
Conduct end-to-end custom qualitative and quantitative research projects, including questionnaire design, survey programming and testing, technical design and coordination of invitation process, dashboard programming, data cleaning and analysis, report build with compelling and cohesive storytelling, and presentations to stakeholders
Ability to connect consumer insights data to operational or third-party data (e.g. MRI) to extend the value of survey data and integrate with other platforms (e.g. Salesforce). This may involve leading technical or data teams in platform, report, or process design
Evaluate new technical tools to evolve Consumer Insights capability at Travel + Leisure Co
Carefully manage external vendors and consultants to efficiently produce deliverables that are best in class, on-time, and within budget
Qualification
Required
BS or BA degree (Business, Marketing, Statistics, Research, Psychology)
7+ years of experience in consumer insights, business strategy, or related areas
Understanding of the timeshare and hospitality industry is preferred but not required
Experience working on cross functional projects, demonstrating strong collaboration and leadership
Strong project management skills with high structure orientation
Demonstrated strong critical thinking skills
Must be able to communicate effectively and build solid relationships with individuals at all levels, in multiple geographies and business functions
Excellent oral and written communication skills and exceptional interpersonal skills. Able to explain and translate complex concepts into meaningful insights and action for the business in oral and written forms
Strong presentation skills, ability to communicate decisions and recommendations to senior management in a clear and concise manner
Highly proficient knowledge in all Windows applications, including but not limited to, Project, Word, Excel and PowerPoint
Highly proficient with Qualtrics or other VOC platforms
Moderate to advanced proficiency of SPSS, r, or Displayr
Familiarity with knowledge management platforms
Experience managing multiple projects and meeting deadlines
Strong presentation and meeting facilitation skills
Benefits
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Company
Travel + Leisure Co.
Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.19B2025-12-10Post Ipo Debt· $869M
2025-10-15Post Ipo Debt· $300M
2025-08-05Post Ipo Debt· $500M
Leadership Team
Michael D. Brown
Chief Executive Officer
Jon G. Muñoz
Senior Vice President, Environmental, Social, and Governance
Recent News
Business Wire
2026-01-22
Company data provided by crunchbase