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Travel + Leisure Co. · 1 week ago

Manager, Marketing In House

Seattle, WA

Full-time

Onsite

Mid Level

$28K/yr - $78K/yr

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, dedicated to putting the world on vacation. The Manager, Marketing In House will be responsible for training and supporting new team members, maintaining a positive work culture, and ensuring effective communication and coordination within the marketing department.

HospitalityTour OperatorTravel

Responsibilities

Responsible for interviewing, onboarding & training new team members

Conducts ongoing trainings

Partner with department leaders to coach and support new hires

Conduct weekly training for reps that are underperforming

Welcome guests warmly to the resort and provide them with a brief overview of the resort, resort activities and services, and things to do in the area

Support new technology rollouts and sales initiatives through becoming a SME (Subject Matter Expert)

Responsible for booking guests to attend an owner update both by phone and face to face

Responsible for maintaining an excellent culture and environment

Maintain above budget penetration rate of assigned guests and ensure that the overall penetration of the site is above the budget

Maintain department standards of production and work as a team player

Prepare additional reports deemed necessary by management

Ensure any pertinent information related to Marketing is properly and timely disseminated

Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies)

Qualification

Marketing experienceTimeshare experienceCoaching abilityCustomer serviceCommunication skillsMarketing databasesProblem solvingNegotiation skillsPositive attitudeLeadership

Required

High School diploma required

Successful Wyndham Destinations marketing experience required

Excellent communication skills both written and verbal

Must be highly motivated with a positive attitude and good work ethic

Problem solving ability

Ability to effectively coach, counsel and motivate direct reports

Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)

Ability to negotiate effectively

Working knowledge of marketing databases

Ability to lead by example

Must have Timeshare/ Vacation Ownership Experience

Preferred

College degree in related field preferred

Benefits

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identity theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Paid time off including 15 vacation days and 6 holidays per year, prorated based on your hire date.

Sick leave in accordance with applicable laws and/or ordinances

Company

Travel + Leisure Co.

Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year.

Founded in 2006